Concierge Agent

AccorHotel

Employer Active

Posted on 9 Oct

Experience

2 - 7 Years

Job Location

Ras Al Khaimah - United Arab Emirates

Education

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Greet and assist guests with a warm, friendly, and professional demeanor

  • Provide comprehensive information about local attractions, restaurants, and services in Ras Al-Khaimah and surrounding areas
  • Make reservations for dining, transportation, tours, and entertainment on behalf of guests
  • Handle guest inquiries and requests promptly and efficiently, ensuring high levels of customer satisfaction
  • Coordinate with other departments to fulfill guest needs and resolve any issues
  • Manage the concierge desk, including maintaining brochures, handling mail and messages, and overseeing lost and found items
  • Assist with pre-arrival arrangements such as birthday decorations, honeymoon setups, or anniversary surprises
  • Book and coordinate limousine services, including managing billings and forecasting revenue
  • Stay updated on local events, attractions, and changes in the hospitality industry
  • Maintain accurate records of guest interactions and preferences for future reference
  • Ensure compliance with hotel standards and safety procedures at all times

Desired Candidate Profile

Minimum of 2 years of experience in the hospitality or service industry

  • Excellent customer service skills with a friendly and engaging attitude
  • Strong communication abilities with confident, clear English; additional language skills are a plus
  • In-depth knowledge of Ras Al-Khaimah and the UAE, including local attractions, customs, and culture
  • Proficiency in hotel management software, particularly Opera system and related sub-systems
  • Detail-oriented with excellent organizational and time management skills
  • Ability to multitask and remain calm under pressure in a fast-paced environment
  • Strong problem-solving skills and the ability to make quick, sound decisions
  • Flexibility to work various shifts, including weekends and holidays
  • Excellent interpersonal skills for building relationships with guests and colleagues
  • Drive, initiative, and the ability to work independently
  • Adaptability to continuous challenges and openness to change
  • Knowledge of local transportation systems and ability to arrange complex travel itineraries
  • Professional appearance and adherence to grooming standards
  • Bachelor's degree in Hospitality Management or related field preferred, but not required

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Chefs
  • F&B
  • Housekeeping
  • Front Desk

Keywords

  • Concierge Agent

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AccorHotel

Established in 2000 in Turkey, Rixos pioneers the ALL Inclusive, ALL Exclusive concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

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https://jobs.smartrecruiters.com/AccorHotel/744000086383738-concierge-agent