Provides a pleasant, polite, courteous, attentive, diplomatic and professional welcome to all visitors.
Provides access control in-conjunction with security and in line with site regulations. Ensures that details of all visitors accessing the building without an access card are entered the Visitors in/out register.
Any suspicious visitor/delivery staff double checked with the residents through intercom or other available facility, before providing them access. All contractors hold a valid security pass. Reporting all cases of trespassing or suspicious behavior to security.
Provides settling in services for new residents such as a tool of the facilities and fire exits and information of the Client's building policies such as community rules, application processes, location and timings of the facilities and their use.
Handle resident/guest complaints, comments, suggestions and special requests and work to resolve the situation or direct them to the appropriate person or department. These may vary from booking taxis, accepting laundry to making and booking accurate reservations for facilities such as squash, badminton, multi-function rooms making the process as seamless as possible.
Update and maintain details of residents moving in/out. Gather emergency contact nos. and parking allocation details of all residents for various reports whilst ensuring that these details are not disclosed to any one without their prior approval.
Minim 2 years' experience in the similar role or relevant field.
Min Qualification: Degree/Diploma in any stream.
Understanding of the principles of excellent customer care/service.
Excellent communication skills, written and verbal in English
Basic competency with word & excel and keyboard skills.
Ability to deal with difficult customers/issues remaining calm and seeking conflict resolution.
Ability to work independently to update knowledge to serve as an information resource providing advice on shops, services, restaurants, tourist attractions, places of interest within the local community and Dubai.
Ability to work unsupervised and act on own initiative, dealing with unexpected issues or emergency situations.
Ability to listen to and understand customer/client concerns & requirements.
Ability to act quickly and appropriately in an emergency
Smart, approachable, well presented, groomed appearance.