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Concierge

Saudi Airlines Catering

Posted on July 17, 2019

2 - 3 years Saudi Arabia - Saudi Arabia

Secondary School. Any Nationality

Opening 01

Job Description

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Qualifications:
• At least HS graduate
• Min 2 years if the candidate has only high School degree. Min 1 year if the candidate has only Diploma. Fresh grad if the candidate Bachelor degree in Hospitality. For any field of education a candidate must have 2 years experience as a minimum
Task Description:
• To ensure smooth and efficient daily operation activities in all areas of responsibilities.
• Implement all instructions & directives coming from Department Section Head / Central Lounges Manager and ensure that all staff follows.
• Follow the instructions from Immediate Superior, Supervisor / Senior Supervisor / Department Head.
• Supervise and participate in the daily movement.
• Enhance the company image at all times by giving above standard quality of service to all our valued customers as per the standard.
• Must apply and practice the Service Level Agreement & Standard Passenger Greetings at all times.
• Assist all passenger inquiry with confidence, full knowledge and professionalism.
• Prepares Concierge Daily Reports on time i.e. Baggage Control Form, Giveaways control, Ironing Control Form, Shower Control Form and Shift Handover Report to be submitted on time to Admin Office.
• To give above standards service to all passengers at all times.
• Responsible in ordering stationery of his concern and to report any deviation to Captain Waiter / Immediate Superior for further handling.
• To deliver on time service to all passengers all throughout.
• Responsible for lounge luggage service as per the procedure as applicable.
• Responsible for lounge steam ironing service as per the procedure as applicable.
• Responsible for lounge shower amenity service as per the procedure as applicable.
• Responsible for lounge sky sales showroom as per the procedures as applicable.
• Responsible in giving warm welcome to all incoming passengers.
• Assist Supervisor, Receptionist and Captain Waiter whenever it is required.
• To communicate directly to concern superior whenever it is required.
• Ensure cleanliness in all areas of responsibility.
• Must acknowledge and to keep record of newly ordered items.
• Attend morning briefing with the Immediate Superior together with all lounge staff.
• To follow standard of lost & found items with proper recording and signature.
• To act and perform any other related duties assigned by Department Head / Central Lounge Manager


Restaurants / Catering / Food Services

Chefs / F&B / Housekeeping / Front Desk

Keywords

Concierge

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Saudi Airlines Catering


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