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Concierge Officer - Female

Dukes Dubai

2 - 3 years Dubai - United Arab Emirates

Any Nationality

, Posted on March 9, 2018 1 Opening

Job Description

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Duties and responsibilities :
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation
- Make bookings for Concierge Services as requested by guests
- Advise guests on local area (tourism or business locations, sights, or events)
- Welcome guests and direct them to Reception
- Know regular guest names and requirements
- Accurate knowledge of hotel facilities and services
- Answer guest questions and resolve guest problems
- Promote the Hotel generally
- Know the names, functions, and locations of the Management Team
- Ensure that guests receive their messages and faxes promptly
- Assist with guest luggage when required
- Be aware of daily functions, events, VIP, and group arrivals
- To carry out any other duties as required
- Manage, record and resolve Guest or customer complaints promptly
- Ensure a very high level of customer service is constantly maintained for Reception and Lobby
- At the end of the shift, a clear and detailed handover will be done for the next shift
- Previous Front Office experience in a large hotel with at least 500 keys in a luxury property required. Pre-opening experience is an advantage and fully competent on PMS system Opera.
Attitude Qualities:
- Enthusiastic,
- Spontaneous and empathic
- A high level of personal maturity is vital for this position
- Good visual memory
- At ease in a multi-cultural environment
- Confident speaking skills. Proficient in English and additional languages
- Additional language such as Chinese,Russian & German is an advantage.

Industry Type : Hotels / Hospitality
Functional Area : Administration


Concierge Officer - Female Front Office Hospitality Customer Service Customer Complaints Management

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Dukes Dubai

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