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Conference & Events Executive

Raffles

2 - 3 years Dubai - United Arab Emirates

Bachelor of Hotel Management(Hotel Management).


, Posted on February 26, 2018 1 Opening

Job Description

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KEY ROLES & RESPONSIBILITIES
FINANCIAL:

To actively support the Conference and Events financial and administrative activities to ensure that yearly revenue budgets are surpassed.

To assist the Director of Conference and Events with accuracy of catering revenue forecasting with most updated market information.

To upsell confirmed groups and events with higher menu and other auxiliary revenues to help surpass catering budget.
ADMINISTRATIVE:

To actively contribute to the Department s financial and administrative activities to ensure that yearly catering revenue budgets are surpassed.

To prepare accurate administration reports submitted on time to the Director of Conference and Events

To use properly Opera Sales and Catering System for maximum performance.

OPERATIONAL:

To conduct sales calls with the team and set up appointments for personal sales calls, telemarketing and site inspections to all existing and potential accounts.

To respond to all inquiries within 24 hours and to follow up to ensure the client has received the information and clarify questions.

To ensure proper group handover is received from Rooms Sales for flawless execution.

To ensure all relevant departments are updated of groups and events in the hotel, making sure resumes and BEOs are send and group meetings are done in a timely manner.

To follow up on lost business and bring information about them to the knowledge of the department superior.

To be aware of all market trends and share it to team so that a collective action can be implemented.

To attend international and local trade shows, roadshows and business trips to build and maintain strong relationship with clients.

To maintain an efficient customer database system (OPERA), this is essential in generating sales activities report.

To update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile.

To seek out and target new customers, new sales opportunities and initiate action plan to secure new business for the Hotel.

To assist Credit Department in following up all outstanding balances of accounts in a timely manner.

To build and maintain good relations with all Accor Regional and Global Sales Offices.

To be aware of all fire, health, safety, emergency and security procedures in the hotel.

To keep the Director of Conference and Events promptly and fully informed of all problems or concerns so that corrective action can be taken on time.

To adhere to the Department and Hotel s standard operating procedures (SOP s)

To ensure strict confidentiality of information in the Department and Hotel.

To carry out duties, projects and other assignments as required by Director of Conference and Events.


Industry Type : Hotels / Hospitality
Functional Area : Advertising / Media Planning / PR

Desired Candidate Profile

PERSONAL ATTRIBUTES

Good understanding of luxury market

Good understanding of all hotel departments

Knowledge of sales skills and revenue management

Must have strong interpersonal skills with attention to details

Strong written and verbal communication skills

Strategic thinking combined with the ability to move strategy to action

Problem solving skills

Self-motivated, creative and confident, with a highly energetic personality

Creative, independent and manages stress gracefully

Ability to meet deadlines consistently

Pro-active and taking initiative

Must be organized and ability to work and follow systems and procedures

Must be adaptable to change of strategy, ideas, systems etc.

Must be guest service oriented

Proficiency in organizational planning with the ability to multi-task
EXPERIENCE & QUALIFICATIONS

Minimum 2 years experience in a catering sales position, preferably at an international 5 star hotel

Degree/Diploma in Hotel Management / Business Administration

Strong knowledge of Opera Sales & Catering & Microsoft Office

Understands the local culture and have worked in the region

Fluency in English, written and spoken

Fluency in Arabic, written & spoken is an advantage

Keywords

Conference & Events Executive Hotel management Telemarketing Luxury Operations English Forecasting Strategic thinking Ideas Standard operating procedures

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Raffles

Founded in the year 1887, Raffles Hotels & Resorts is an award-winning, luxury international hotel company. The company’s first property to open was Raffles Hotel, Singapore. Over the years, the company has expanded its portfolio which currently comprises over eleven properties. From secluded r esorts to city hotels, Raffles has its presence in key locations around the world including Singapore, Cambodia, China, UAE, Saudi Arabia, Seychelles, and Paris. In UAE, the hospitality giant has its property (Raffles Dubai) in Dubai. Raffles Dubai is strategically located on Sheikh Rashid Road which is considered to be the premium business and shopping district of the city.





With a compelling mix of cultures and styles, every hotel in the Raffles family has its own individual personality, with its own story to tell and its own sense of place. However, each one is proud to draw on the original Raffles tradition of delivering thoughtful, personal and discreet service.





Together, as a global community of hospitality leaders, Raffles Hotels & Resorts is committed to cultivating a culture in which its colleagues are encouraged to realize their full potential through rewarding experiences and development opportunities. This exciting growth translates into opportunities, not just to better meet the needs of the guests, but opportunities for employees to grow in their career within Raffles’s incredible brands around the world. The company is committed to building a highly engaged workforce and creating a great workplace culture.

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