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Conference & Events Executive

Raffles Dubai

2 - 3 years Dubai - United Arab Emirates

Diploma(Hotel Management).

, Posted on March 14, 2018 1 Opening

Job Description

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- To actively support the Conference and Events' financial and administrative activities to ensure that yearly revenue budgets are surpassed.
- To assist the Director of Conference and Events with accuracy of catering revenue forecasting with most updated market information.
- To upsell confirmed groups and events with higher menu and other auxiliary revenues to help surpass catering budget.
- To actively contribute to the Department's financial and administrative activities to ensure that yearly catering revenue budgets are surpassed.
- To prepare accurate administration reports submitted on time to the Director of Conference and Events
- To use properly Opera Sales and Catering System for maximum performance.
- To conduct sales calls with the team and set up appointments for personal sales calls, telemarketing and site inspections to all existing and potential accounts.
- To respond to all inquiries within 24 hours and to follow up to ensure the client has received the information and clarify questions.
- To ensure proper group handover is received from Rooms Sales for flawless execution.
- To ensure all relevant departments are updated of groups and events in the hotel, making sure resumes and BEOs are send and group meetings are done in a timely manner.
- To follow up on lost business and bring information about them to the knowledge of the department superior.
- To be aware of all market trends and share it to team so that a collective action can be implemented.
- To attend international and local trade shows, roadshows and business trips to build and maintain strong relationship with clients.
- To maintain an efficient customer database system (OPERA), this is essential in generating sales activities report.
- To update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile.
- To seek out and target new customers, new sales opportunities and initiate action plan to secure new business for the Hotel.
- To assist Credit Department in following up all outstanding balances of accounts in a timely manner.
- To build and maintain good relations with all Accor Regional and Global Sales Offices.
- To be aware of all fire, health, safety, emergency and security procedures in the hotel.
- To keep the Director of Conference and Events promptly and fully informed of all problems or concerns so that corrective action can be taken on time.
- To adhere to the Department and Hotel's standard operating procedures (SOP's)
- To ensure strict confidentiality of information in the Department and Hotel.
- To carry out duties, projects and other assignments as required by Director of Conference and Events.
- Good understanding of luxury market
- Good understanding of all hotel departments
- Knowledge of sales skills and revenue management
- Must have strong interpersonal skills with attention to details
- Strong written and verbal communication skills
- Strategic thinking combined with the ability to move strategy to action
- Problem solving skills
- Self-motivated, creative and confident, with a highly energetic personality
- Creative, independent and manages stress gracefully
- Ability to meet deadlines consistently
- Pro-active and taking initiative
- Must be organized and ability to work and follow systems and procedures
- Must be adaptable to change of strategy, ideas, systems etc.
- Must be guest service oriented
- Proficiency in organizational planning with the ability to multi-task
- Minimum 2 years' experience in a catering sales position, preferably at an international 5 star hotel
- Degree/Diploma in Hotel Management / Business Administration
- Strong knowledge of Opera Sales & Catering & Microsoft Office
- Understands the local culture and have worked in the region
- Fluency in English, written and spoken
- Fluency in Arabic, written & spoken is an advantage

Industry Type : Hotels / Hospitality
Functional Area : Advertising / Media Planning / PR


Conference & Events Executive Hospitality Management Recruitment Telemarketing Operations Forecasting Strategic Thinking

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Raffles Dubai

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