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Conference & Events Executive

Raffles Hotels and Resorts

2 - 3 years United Arab Emirates - United Arab Emirates

Bachelor of Hotel Management(Hotel Management).


, Posted on February 26, 2018 1 Opening

Job Description

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Responsible for contributing to revenue generation of Catering and execution of Conference & Events handed over by Sales. Responsible for adhering to the management standards and quality guidelines in the Department set by the Director of Sales & Marketing.
KEY ROLES & RESPONSIBILITIES
FINANCIAL:
To actively support the Conference and Events' financial and administrative activities to ensure that yearly revenue budgets are surpassed.
To assist the Director of Conference and Events with accuracy of catering revenue forecasting with most updated market information.
To upsell confirmed groups and events with higher menu and other auxiliary revenues to help surpass catering budget.
ADMINISTRATIVE:
To actively contribute to the Department's financial and administrative activities to ensure that yearly catering revenue budgets are surpassed.
To prepare accurate administration reports submitted on time to the Director of Conference and Events
To use properly Opera Sales and Catering System for maximum performance.
OPERATIONAL:
To conduct sales calls with the team and set up appointments for personal sales calls, telemarketing and site inspections to all existing and potential accounts.
To respond to all inquiries within 24 hours and to follow up to ensure the client has received the information and clarify questions.
To ensure proper group handover is received from Rooms Sales for flawless execution.
To ensure all relevant departments are updated of groups and events in the hotel, making sure resumes and BEOs are send and group meetings are done in a timely manner.
To follow up on lost business and bring information about them to the knowledge of the department superior.
To be aware of all market trends and share it to team so that a collective action can be implemented.
To attend international and local trade shows, roadshows and business trips to build and maintain strong relationship with clients.
To maintain an efficient customer database system (OPERA), this is essential in generating sales activities report.
To update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile.
To seek out and target new customers, new sales opportunities and initiate action plan to secure new business for the Hotel.
To assist Credit Department in following up all outstanding balances of accounts in a timely manner.
To build and maintain good relations with all Accor Regional and Global Sales Offices.
To be aware of all fire, health, safety, emergency and security procedures in the hotel.
To keep the Director of Conference and Events promptly and fully informed of all problems or concerns so that corrective action can be taken on time.
To adhere to the Department and Hotel's standard operating procedures (SOP's)
To ensure strict confidentiality of information in the Department and Hotel.
To carry out duties, projects and other assignments as required by Director of Conference and Events.
PERSONAL ATTRIBUTES
Good understanding of luxury market
Good understanding of all hotel departments
Knowledge of sales skills and revenue management
Must have strong interpersonal skills with attention to details
Strong written and verbal communication skills
Strategic thinking combined with the ability to move strategy to action
Problem solving skills
Self-motivated, creative and confident, with a highly energetic personality
Creative, independent and manages stress gracefully
Ability to meet deadlines consistently
Pro-active and taking initiative
Must be organized and ability to work and follow systems and procedures
Must be adaptable to change of strategy, ideas, systems etc.
Must be guest service oriented
Proficiency in organizational planning with the ability to multi-task
EXPERIENCE & QUALIFICATIONS
Minimum 2 years' experience in a catering sales position, preferably at an international 5 star hotel
Degree/Diploma in Hotel Management / Business Administration
Strong knowledge of Opera Sales & Catering & Microsoft Office
Understands the local culture and have worked in the region
Fluency in English, written and spoken
Fluency in Arabic, written & spoken is an advantage


Industry Type : Hotels / Hospitality
Functional Area : Advertising / Media Planning / PR

Keywords

Conference & Events Executive Hospitality Hotel management Telemarketing Luxury Operations English Forecasting Strategic thinking Ideas Standard operating procedures

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Raffles Hotels and Resorts


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