Summary of position:
Under the general supervision of the Consular Officer (CO), the incumbent receives and examines passport and citizenship applications from clients at the service window; provides information about Canadian documentation; processes applications for passports and citizenship documents for Canadian citizens abroad; provides consular support services to Canadians; and financial and accounting services in support of consular, passport and citizenship services provided at the mission; and performs other duties as required.
Candidates will initially be screened against the Essential Qualifications relating to education, experience and language. Candidates must clearly demonstrate in their cover letter and Curriculum Vitae (CV) how they meet each of these essential qualifications.
A degree from an accredited university or college; or
An acceptable combination of relevant education, experience, and training related to the duties and specific areas of competence required by the position.
Fluent* in (speaking, reading, and writing) English.
Functional** in (speaking, reading, and writing) French and Arabic.
* Fluency will be assessed by a variety of means including written assessment and interview.
** Functional is defined as being able to understand the majority of communications, but without native fluency. Proficiency will be assessed through oral and written assessments.
Minimum 2 years of recent*** experience providing effective client service and in dealing with the public (in person, by telephone, and electronic messaging, including with difficult clients);
Minimum 2 years of recent***experience working in an administrative role in an automated office environment (i.e. working with computer software) in a role which involves dealing with sensitive and protected personal information.
*** Recent experience refers to the cumulative depth and breadth of experience associated with having performed a broad range of related activities within the last 8 years. Experience will be assessed on the basis of scope, quantity, complexity, and diversity of the work performed, and degree of autonomy.
The Rated Requirements relating to knowledge, abilities and competencies will be assessed. Methods of assessment may include, but are not limited to, a written examination, an oral interview, role-play, practical tests, presentations and/or psychometric assessment.
Knowledge, Abilities, & Competencies:
Basic understanding of the role of an embassy and its consular section;
Basic knowledge of the local administrative, and UAE governmental, procedures as they relate to expatriate residents;
Resilience, flexibility, and adaptability (including an ability to handle professionally, objectively, and effectively situations that are emotionally and psychologically difficult);
Effective interactive communication oral and written;
Client focus (ability to provide effective client service in person, by telephone, and electronic messaging, including with difficult clients, with an eye to maximizing client experience and satisfaction);
Ability to work under pressure effectively and efficiently, with good judgement, and manage competing demands and priorities;
Self-initiative and ability to work independently;
Focus on quality and attention to detail;
Ability to work as part of a team within a hierarchy;
Discretion (able to handle sensitive and confidential information with diplomacy);
Professional integrity, respect, and sound judgement;
Intercultural proficiency and strong interpersonal skills with the ability to interact effectively and respectfully with people from diverse cultures.
Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications in their cover letter and CV.
Work experience in Canada or abroad, in an organization linked to Canada, or in an international organization or diplomatic mission;
Successful completion of IRCC s Passport Training for Foreign Operations course;
Experience providing consular assistance;
Experience providing notarial services;
Experience using social media (e.g. Twitter, Facebook, and LinkedIn) in a work environment to convey messages to the public;
Relevant contact network in Abu Dhabi (e.g. immigration, law enforcement, hospitality, and health services sectors);
Fluency in Arabic (read, write, speak);
Fluency in French (read, write, speak).
Required to work directly with the public;
Ability to work overtime and sometimes on short notice;
Ability to travel (domestic and/or international);
Vacation time may be restricted due to operational requirements.
Condition(s) of Employment:
Able to obtain and maintain a Government of Canada Reliability Status clearance;
Must be a resident of the UAE at the time of hire and must be eligible to work in the UAE;
Valid work permit or no impediments to obtain and hold one or to work legally in the UAE;
Successful completion of IRCC s Passport Training for Foreign Operations course within the first three months of employment (training will be provided).