Consumer Happiness Officer SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C

Posted 30+ days ago

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Experience

2 - 5 Years

Job Location

Other, Abu Dhabi - United Arab Emirates (UAE)

Education

Secondary School, Diploma, MBA/PG Diploma in Business Mgmt(Marketing)

Nationality

Any Arab National

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

• The client provides a complaint resolution mechanism to the consumers of Licensed Financial Institutions (LFIs) and Insurance Companies.
• As a Consumer Happiness Officer, you will be on the front line of our Customer Happiness Centre to provide best-in-class customer service.
• You will be committed to helping consumers with their inquiries and directing them to the right support to help resolve their complaints against LFIs and/or Insurance Companies in a fair, efficient, and timely manner

Desired Candidate Profile

• High School Degree or Diploma in Banking/Marketing/Finance or any other related discipline.
• Proficient in the Arabic language and good command of English.
• 2 - 4 years of customer service experience.
• Working experience in the UAE would be an advantage.

Employment Type

Full Time

Company Industry

• Recruitment
• Placement Firm
• Executive Search

Department / Functional Area

• Finance
• Treasury

Keywords

• Consumer Happiness Officer
• Customer Relations
• Customer Happiness Manager
• Problem Solving
• Communication Skills

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