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Contact Center Agent

AL Nabooda Automobiles LLC.

Posted on April 12, 2018

1 - 2 years Dubai, Fujairah, Sharjah - United Arab Emirates

Any Nationality

Easy Apply

Opening 01

Job Description

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Responsibilities To handle inbound calls and ensure service levels are maintained at all times.
• Efficient and courteous handling of telephone calls, provide necessary information / guidance to caller and transfer the call to the relevant person, take careful and legible messages where required.
• Log all incoming calls and ensure that any requests for call backs are actioned within the service level agreement timeline.
• Call back monitoring report needs to be completed by end of day before forwarding it to the management for review and root cause analysis
• Record new sales enquiry and daily traffic allocated to Sales Consultants based on their availability and assistance
• Proficiently follow service booking script to prepare service appointments and to diligently allocate workshop load based on capacity planning in DMS
• To make outgoing calls for service booking call backs and updating the call monitoring report to ensure customer requests are fulfilled within agreed service level agreements.
• Provide general administrative support to members of the showroom & service team as required such as daily new sales enquiry traffic and preparing service T-Cards
• Input customer details following invoicing by the Sales Consultant and Service Advisor to keep an accurate database
• Creating new customers and linking vehicles based on contact centre requisition in order to cleanse data in the DMS & ensure data quality.
Skills Required:
• High School
• Minimum 1 year experience in similar position
• Good Understanding of English
• Native Arabic speaking
• Send CV to careers@nabooda-auto.com (Candidates on visit or transferable visa preferred.)


Helpdesk / Customer Service / Telecalling

Keywords

Call monitoring Capacity planning Data quality Cards CV Administration Service level Root cause analysis

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