Home Jobs in UAE Jobs in Dubai Agent Jobs in Dubai Agent

This Job is Old and Position Might be Filled

Contact Center Agent

AL Nabooda Automobiles LLC.

Posted on April 12, 2018

1 - 2 years Dubai, Fujairah, Sharjah - United Arab Emirates

Any Nationality

Easy Apply

Opening 01

Job Description

Email sent successfully.

Responsibilities To handle inbound calls and ensure service levels are maintained at all times.
• Efficient and courteous handling of telephone calls, provide necessary information / guidance to caller and transfer the call to the relevant person, take careful and legible messages where required.
• Log all incoming calls and ensure that any requests for call backs are actioned within the service level agreement timeline.
• Call back monitoring report needs to be completed by end of day before forwarding it to the management for review and root cause analysis
• Record new sales enquiry and daily traffic allocated to Sales Consultants based on their availability and assistance
• Proficiently follow service booking script to prepare service appointments and to diligently allocate workshop load based on capacity planning in DMS
• To make outgoing calls for service booking call backs and updating the call monitoring report to ensure customer requests are fulfilled within agreed service level agreements.
• Provide general administrative support to members of the showroom & service team as required such as daily new sales enquiry traffic and preparing service T-Cards
• Input customer details following invoicing by the Sales Consultant and Service Advisor to keep an accurate database
• Creating new customers and linking vehicles based on contact centre requisition in order to cleanse data in the DMS & ensure data quality.
Skills Required:
• High School
• Minimum 1 year experience in similar position
• Good Understanding of English
• Native Arabic speaking
• Send CV to careers@nabooda-auto.com (Candidates on visit or transferable visa preferred.)

Helpdesk / Customer Service / Telecalling


Call monitoring Capacity planning Data quality Cards CV Administration Service level Root cause analysis

Login To ApplyRegister & ApplyApply Without Registration


Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private