This Job is Old and Position Might be Filled Contact Center Agent AL Nabooda Automobiles LLC. Posted on April 12, 2018 1 - 2 years Dubai, Fujairah, Sharjah - United Arab Emirates Any Nationality Easy Apply Login To ApplyRegister & ApplyApply Without Registration Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Responsibilities To handle inbound calls and ensure service levels are maintained at all times.• Efficient and courteous handling of telephone calls, provide necessary information / guidance to caller and transfer the call to the relevant person, take careful and legible messages where required.• Log all incoming calls and ensure that any requests for call backs are actioned within the service level agreement timeline.• Call back monitoring report needs to be completed by end of day before forwarding it to the management for review and root cause analysis• Record new sales enquiry and daily traffic allocated to Sales Consultants based on their availability and assistance• Proficiently follow service booking script to prepare service appointments and to diligently allocate workshop load based on capacity planning in DMS• To make outgoing calls for service booking call backs and updating the call monitoring report to ensure customer requests are fulfilled within agreed service level agreements.• Provide general administrative support to members of the showroom & service team as required such as daily new sales enquiry traffic and preparing service T-Cards• Input customer details following invoicing by the Sales Consultant and Service Advisor to keep an accurate database• Creating new customers and linking vehicles based on contact centre requisition in order to cleanse data in the DMS & ensure data quality.Skills Required:• High School• Minimum 1 year experience in similar position• Good Understanding of English• Native Arabic speaking• Send CV to firstname.lastname@example.org (Candidates on visit or transferable visa preferred.) Company Industry Automotive / Automobile / Auto Accessories Department/Functional Area Helpdesk / Customer Service / Telecalling Keywords Call monitoring Capacity planning Data quality Cards CV Administration Service level Root cause analysis Login To ApplyRegister & ApplyApply Without Registration REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Agent Jobs also searched Dubai UAE All Jobs Agent Jobs in Dubai Advisor Jobs in Dubai Team Leader Jobs in Dubai Customer Service Jobs in Dubai Sales Consulting Jobs in Dubai Contact Center Jobs in Dubai Inbound Calls Jobs in Dubai Agent Jobs in UAE Advisor Jobs in UAE Team Leader Jobs in UAE Customer Service Jobs in UAE Sales Consulting Jobs in UAE Contact Center Jobs in UAE Inbound Calls Jobs in UAE Agent Jobs Advisor Jobs Team Leader Jobs Customer Service Jobs Sales Consulting Jobs Contact Center Jobs Inbound Calls Jobs Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?