Contact Centre Agent
Ayadi Home Health Care L...
Employer Active
Posted 20 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Attend to all incoming telephone calls promptly, efficiently and in a professional manner
Schedule appointments according to set procedures and policies
Document all interactions and activities relevant to the call and uses appropriate Wrap-up code
Conduct all outbound calls in an efficient, effective and professional manner
Transfer calls correctly to the appropriate staff and/or extensions as needed and required
Inform and provide information regarding MCME hospitals and clinics, departments, physicians, directions and available services
Document all complaints and report all incidents to the Contact Centre Supervisor in a timely manner to ensure continuous improvement of own services as well as the services of the contact centre
Desired Candidate Profile
High School Diploma or equivalent (Grade 12)
A relevant Bachelor s degree will be an advantage
At least 1 year Contact/Call Centre experience in a customer service operations environment
Relevant experience in a hospitality or healthcare environment will be an advantage
Basic Arabic language skills
Client service and related management principles
Confidentiality and dealing with sensitive information
Demonstrate computer skills (MS Office, Outlook, Avaya Aura, Trakcare, Avaya/Cisco phones)
Demonstrate the ability to work accurately and quickly
Effective communication
Medical terminology
Verbal and written communication skills in English
Company Industry
Department / Functional Area
Keywords
- Centre Agent
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