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Content Manager, EMEA Centers of Excellence


Posted on September 11, 2019

5 - 6 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Oversee the health of EMEA CommOps Content operations for your site; including production, output management and resourcing
• Manage operational resources, providing transparency into utilization and pipeline
• Manage the Content JIRA Service desk in collaboration with the Content Team Leads to ensure incoming content tasks and quickly and accurately assigned, and that deadlines are met
• Work with the Portfolio Manager to ensure strong project management across the Network and timely status reporting
• Oversee and manage reporting of content performance metrics; working with the A&I team to ensure we have relevant data for measuring quality of performance
• Be responsible for leading the monthly reporting calls between Content Operations Management and Content Lead
• Ensure EMEA Content continues to foster strong stakeholder relationships by providing visibility into task statuses, and stakeholder JIRA CSAT hits key targets
• Set up strong creation and review processes for EMEA Content and ensure adherence by all EMEA Content Specialists
• Drive content alignment, as well as sharing of best practices across EMEA and various sites
• Drive a Content Development Program to ensure regular growth and improvement for our Content Specialist Network
• Collaborate with Content Managers and TLs across sites to benefit and improve EMEA content as a whole
• Promote Content in the COE and support Central efforts to align Content with Quality and Learning across EMEA
job requirements
More than 5 years
Not Specified at least
Consumer Services Transportation

Internet / E-commerce / Dotcom

IT Software

Desired Candidate Profile

Exceptional spoken and written English
• 5 years of relevant experience in people management and/or support content
• Strong comfort level prioritizing and managing a high volume of work, quickly moving between projects and tasks, without missing a beat and working across multiple time zones and markets
• High emotional intelligence to collaborate with diverse working styles, and with team members across the team and wider business
• Team player, able to work well within the Content team to contribute and drive a positive, collaborative team culture


Content Manager EMEA Centers of Excellence


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