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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Evaluate online content in conjunction with relevant policies and procedures.
- Process and review accounts that have been flagged for review due to having potentially sensitive content to ensure that there are no violations of policies.
- Visually navigate and review images, videos, accounts, and text-based content through published policies, procedures, and regulatory requirements while dealing with highly sensitive and explicit content on daily basis.
- Escalate violations of client policies using internal tools when needed.
- Maintain a high level of quality in each case.
- Achieve monthly KPI s including productivity as part of daily workflow.
- Work from Office
- Shifts Based including Weekends and Public Holidays
Desired Candidate Profile
- 0-2 years of relevant experience preferably in customer service/ call center.
- Bachelor s degree in any related field.
- Basic to Intermediate English language (A2-B1).
- Basic knowledge in Microsoft office packages.
- Aware of customer service platforms and tools.
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Content Moderator Advisor
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Concentrix Corporation