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Content Reviewer

Souq.com, An Amazon Company

Posted on January 13, 2020

1 - 2 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

EMAIL JOB
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Internet Advertiser Review
• Review web sites for content quality based on Content Guidelines.
• Thoroughly check ad content with quality and accuracy.
• Approve or disapprove new and changed ad submissions based on policy guidelines.
• Analyze data and evaluate trends/ patterns.
• Recommend generic pattern to be translated into Rules.
• Writing customer-facing emails to address concerns and report issues.
• Troubleshooting issues related to Advertisers.
Training & Coaching
• Coordinating training & mentoring sessions
• Frequently reviewing work of new hires (with guidance of Supervisor) and providing on-going feedback in the first days, weeks and months.
• Coaching IARs towards improvement where necessary
• Offering "remedial" instruction in tool usage and other topics as required
Maintaining Updates & Documentation and Monitoring workflow
• Escalating questions/issues from the team regarding the process and cascading updates to the team
• Preparing & Maintaining Training documents, Wiki pages with updates, SOPs & any other documents
• Preparing weekly process reports & sending these out to the concerned people
• Monitoring workflow and re-assignment in the team & handling shift-issues, daily standups, updates and escalations
Review & Maintain internal process quality
• Maintaining high internal quality of the processes by performing quality audits
• Providing specific & timely feedback to policers on errors & trends
• Act as SMEs for processes on the floor
• Should be flexible to work in night shifts and rotational weeks off's
job requirements
More than 1 year
Not Specified at least
Internet/E-commerce


Internet / E-commerce / Dotcom

Journalism / Content Writing / Editing / Correspondent

Desired Candidate Profile

BASIC QUALIFICATIONS
• Graduate degree in any discipline.
• 1 plus years experience with Operations processes required
• Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations
• Ability to effectively and efficiently complete difficult goals or assignments
• Strong interpersonal and communication skills
• Confident in using Microsoft Package (especially Excel)
• Willingness to work with sensitive issues, including but not limited to:
• Content
• Religious and philosophically sensitive issue
• Alcohol, tobacco, weapons and other potentially offensive products
PREFERRED QUALIFICATIONS
• Advanced computer skills using a variety of programs highly desired.
• Prior experience in online advertising preferred.

Keywords

Content Reviewer

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Souq.com, An Amazon Company


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