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Control Room Operator

Kempinski - Emirates Palace

2 - 3 years United Arab Emirates - United Arab Emirates


, Posted on March 14, 2018 1 Opening

Job Description

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Under the guidance of the ELV/IT Systems Engineer, operates, maintains Engineering Control Room in accordance with Kempinski standards, to achieve optimum product quality.
MAIN RESPONSIBILITIES:
Principal Duties and Responsibilities:
Principal duties and responsibilities may include, but are not limited to, the following, which indicates the general nature of work expected:
Responsible for the trouble free operation of central monitoring station and the associated systems.
Operates 24-Hour Engineering Emergency Calls.
Generates a variety of diagnostic reports from systems to support technical team in line with Control Room operators procedure manual.
Monitor/ Operate/ Control Central Fire Alarm System.
Enters completed work orders into data base and follow up with field staff.
Contacts Fire Department, Gas, Electricity/ Water Departments Security and building management personnel during emergencies.
Responds and takes necessary action to resolve various alarm reports from systems.
Undertakes other duties as delegated where relevant to the position.
General Duties and Responsibilities:
Adhere to Emirates Palace Employee Handbook
Adhere to Emirates Palace & Kempinski Policies & Procedures
Represent the 5 values of Kempinski DNA: Creating Traditions, Entrepreneurial Performance, People Oriented, Straight Forwardness and Passion for European Luxury
Follow Supervisors instructions in line with job requirements
Adhere to all security and safety instructions
Inspire guests with an attitude of personal attention to their requests
A commitment to a sense of urgency, immediacy and total responsiveness
Intuitively anticipate guests needs and address them in a refreshingly unique manner
Proactively find opportunities for innovative service delivery
Demonstrate commitment to uncompromising standards of excellence
Approach each guest in a confident and welcoming manner
Work as a team with all other departments in their effort to delight the guest
Demonstrate a willingness to go the extra mile to exceed guests expectations
Show respect for guests security and privacy at all times
Take personal responsibility for meeting guests needs
Communicate effectively to ensure service excellence at all times
Ensure requests are followed through to the guests satisfaction
Display a sense of determination when solving problems
Adapt the role of a "server" in acting on the hotel stage.
Create moments of emotional value for the guest.
Look for creative service delivery
Develop yourself throughout your career with Kempinski


Industry Type : Hotels / Hospitality
Functional Area : Installation / Maintenance / Operations / Repair

Keywords

Control Room Operator Monitoring Diagnostics Fire Alarm System Product Quality Field Staff Service Delivery Database

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Kempinski - Emirates Palace


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