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COUNTRY SERVICE ENGINEER

Client of Chronos Consulting

2 - 3 years United Arab Emirates - United Arab Emirates


, Posted on March 8, 2018 1 Opening

Job Description

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Chronos Consulting's (www.chronosconsulting.com) client is a fast-growing global provider of sustainable water treatment solutions further expanding in India. They are looking for a Country Service Manager with proven experience in supporting UV water treatment systems around India.
Responsibilities:
Provide, maintain and monitor domestic support solutions.
Continuously and proactively maintain communication with the customers in the region
Identify, report and escalate irregularities and repeating system malfunctions. Monitor the resolution and solution progress.
Follow-up and provide domestic service and maintenance directly and/or through local distributor.
Follow-up and ownership of customer open support cases until closure in a timely manner.
Work with domestic account managers to ensure local customer satisfaction.
Support domestic field trials
Provide support for other regions according to company needs.
Document, report and escalate problem to HQ.
Monitor and push the sales of consumables regionally.
Train distributors technical staff.
Requirements:
Several years of work experience in supporting UV systems (preferably) or capital equipment
Electronic/electrical/environmental engineer
Experience with international companies
PC and computer savvy, MS Office
Basic computer network skills
Troubleshooting skills
SW upgrade capabilities
Position is home office based with frequent travel to customer sites around India.
cvs to cv@coberonchronos.com


Industry Type : IT - Software Services
Functional Area : Engineering

Keywords

Service MS Office Consulting Water treatment Project Coordinator Facebook CV CVS closure Linkedin

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Client of Chronos Consulting


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