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Credit Collection Officer

First Select Employment Services

2 - 8 years $501 - $1,000 Dubai - United Arab Emirates

Bachelor of Commerce(Commerce). Any Nationality

, Posted on March 13, 2018 1 Opening

Job Description

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Duties & Responsibilities :

• Monitoring on the huge outstanding for Enterprise/corporate customers to collect the long pending overdue amount. Extensive follow up of payment and ensure prompt allocation to customers’ accounts.
• Attends to routine inquiries/ concerns, e.g., outstanding amount, payment details, adjustments, reconnection of lines etc., either through email, telephone, and letters or in person, in accordance with procedures & practices.
• Prepares relevant reports like Data collection Report, monthly Statistical Reports, Debtors’ Schedules, Outstanding reports etc., in order to provide required Management information.
• Shares information about black listed customers and initiates appropriate action as required ensuring keeping bad debts to a minimum.
• Reconciles payments received from customers & prepares debit/ credit adjustments in order to correct errors/ inconsistencies/ inaccuracies as per standard accounting procedures.
• Responds promptly & effectively to customer queries/ concerns in accordance to Company standards & guidelines to ensure total customer satisfaction.
• Addresses customer concerns as required & upon specific instructions of immediate supervisor and coordinate with other departments.
• Meeting with Enterprise Customers to discuss on the resolution of huge overdue accounts by going customers office physically.
• Supporting Enterprise Sales team and Dispute team as & when required to resolve the issues.
• To alert customers of any high consumption if observed, and coordinate with the customer to avoid misuse within 24 hours from the date of alert.
• Providing invoices/ outstanding report to the customers promptly.
• Monitoring the customer Party ID, if the customer party has mixed categories to amend them to the correct category.
• Merging PID whenever applicable

Principal Functions (Major Areas of Responsibility):

• Support Coordination of activities in the Corporate Accounts Section to ensure that all approved procedures, practices and internal controls strictly adhered to, in respect of monitoring high consumption cases, conducting Mass Tossing and preparing final warning letters to various customers.
• Analyzes and checks information of various customers to assist superior in the preparation of accurate, complete and thorough Management reports/ schedules.
• Assists in addressing/ handling a variety of non-routine/ complex customer complaints following standard operating procedures and practices.
• Provides comprehensive professional and administrative support to subordinates

Industry Type : Telecom / ISP
Functional Area : Accounts / Taxation / Audit / Company Secretary

Desired Candidate Profile

• Industry awareness and business acumen
• Organization Awareness
• Team leading and Influencing
• Networking and Relationship Building
• Project management skills
• Budgeting and Control skills
• Knowledge of Products and Services Portfolio
• Competitor and Market awareness
• Knowledge of Accounting Principles and Practices
• Knowledge of Accounting Manual
• Financial analysis/planning and reporting skills
• Awareness of Audit Procedures and Financial controls
• Knowledge of systems Accounting Knowledge- SAPS, Billing etc.
• Knowledge of accounting and bookkeeping practices
• Analysis of cash flow, Profit & Loss and Balance Sheet
• Knowledge of GL, Fixed Assets & PEC Accounts
• Fixed asset verification, analysis and reporting
• Ability to prepare financial statements
• Skill in managing accounts payables and receivables
• Knowledge and application of Chart of Accounts
• Understanding of Billing/Credit Control/Overdue Accounts procedures and guidelines


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First Select Employment Services

Our client, a high profile, multinational company

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Name/ Designation:
Shashikant Tamang - Recruitment Specialist

Website http://www.fsesuae.com

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