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Credit Customer Relationship Manager

Commercial International Bank

Posted on September 12, 2019

4 - 5 years Cairo - Egypt

Bachelor of Commerce(Commerce). Any Nationality

Opening 01

Job Description

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To drive the Business Banking sales process through developing relationships with existing and NTB borrowing credit clients to maximize market penetration and achieve the annual budgeted plan, while abiding & complying with ; the credit policy, the Bank Policy & CBE regulations, within defined TAT in order to ensure high portfolio quality.
Consumer Banking
Business Banking
Merryland, Heliopolis
Years Of Experience
Minimum 4 Years
Qualifications & Experience
•Bachelor s degree of commerce , Business Administration, accounting or equivalent
•Minimum 4 years of relevant experience
•Credit Certified
•Very good command of English
•Good Computer skills
•High selling skills
•Customer centric
•Quantitative and qualitative analytical skills
• Excellent Communication and negotiation skills
Business Growth
•Attract new Business banking companies to maximize Bank s assets, trade finance and liabilities, as well as cross-selling CIB s other products. Support Relationship Managers in sourcing new leads for unsecured lending programs
•Conduct simplified financial analysis and simplified Executive Summary for new cases or solicited directly to identify the customer needs and offer them the suitable product program matching the credit products policy
•Maintain strong relations with existing Business Banking clients to maximize CIB share of wallet in all relevant products
•Cooperate with Risk team to undertake proper credit assessment for borrowing clients in order to ensure high portfolio quality
•Handle customers complaints properly, and recommends solutions to evade re-occurrence and ensure they are closed within the set TAT
•Negotiate with the clients and settle on pricing, facilities, terms & Conditions with clients before handling the case to the Business Banking Risk for final recommendation
Follow up
•Monitor customers information are always updated to maintain valid documentation
•Monitor the facility utilization to ensure that it is within approved limit and structure and ensure prompt settlement of dues
•Prepare Call Memos for current business banking customers to report their market situation frequently through site visits, phone calls and checking the suppliers and buyers lists
• Respond to risk enquiries within the defined T.A.T to maintain portfolio quality monitoring
Policies, Processes and Procedures
• Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
Day-to-day management
• Follows the day-to-day operations related to own jobs in the Business Banking Borrowing Customers department to ensure continuity of work
• Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks

Banking / Financial Services / Broking

Helpdesk / Customer Service / Telecalling


Credit Customer Relationship Manager


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Commercial International Bank

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