Credit Manager voco

We are seeking a detail-oriented and experienced Credit Manager to oversee the credit and collections functions. The Credit Manager is responsible for managing guest and company credit accounts, evaluating credit applications, minimizing financial risk, and ensuring timely collection of outstanding receivables. This role is critical to maintaining the hotel s cash flow, enforcing credit policies, and supporting sound financial operations.

YOUR DAY-TO-DAY:

• Review and approve credit applications for individuals, groups, and corporate clients in accordance with hotel credit policies.
• Monitor and manage all accounts receivable and billing processes to ensure accurate and timely invoicing.
• Follow up on outstanding accounts, perform collection calls/emails, and resolve billing disputes professionally and promptly.
• Maintain proper documentation of credit approvals, payment agreements, and correspondence.
• Collaborate with Sales, Events, and Front Office teams to ensure accurate billing and proper handling of credit accounts.
• Analyze credit data and financial statements to determine creditworthiness and credit limits.
• Prepare weekly and monthly aging reports and collection status summaries for management review.
• Monitor compliance with internal credit control policies and recommend improvements as needed.
• Support month-end closing activities and assist with audit preparations related to accounts receivable and credit functions.
• Escalate high-risk accounts and potential bad debts to the Director of Finance with appropriate recommendations.

WHAT WE NEED FROM YOU:

• Bachelor s degree in Accounting, Finance, Business Administration, or a related field preferred.
• 3 5 years of experience in credit management, accounts receivable, or finance, preferably within the hospitality industry.
• Strong understanding of credit analysis, collections, and hospitality billing procedures.
• Proficiency in hotel property management systems (e.g., Opera, OnQ) and financial software.
• Excellent organizational, negotiation, and communication skills.
• High attention to detail, analytical thinking, and ability to manage sensitive financial data confidentially.
• Proficient in Microsoft Excel and accounting/reporting tools.
• Ability to work independently and handle multiple priorities in a fast-paced environment.