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Critical Application Support Engineer - French Speaker

Orange

Posted on July 13, 2018

1 - 5 years Other - Egypt

Any European National

Opening 01

Job Description

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Critical Application Support (CAS) delivers 2nd level application support services to Orange Business Services internal employees by providing End to End ownership of all requests received from 1st level (IT Helpdesk) or application hosting entities (IT Service Operation Data Centers Monitoring).
Key tasks and responsibilities
CAS delivers support services to Orange Business Services internal users upon helpdesk requests (IT HELPDESK and Global Customer Support Center) as well as upon application hosting entities request (IT Service Operation Data Centers Monitoring).
In order to achieve application availability objectives, CAS delivers the following services:
• proactive monitoring and ticket handling
• functional and technical troubleshooting expertise
• ticket routing to fix agent entities
Within the CAS team, the scope of this job is to ensure the following tasks:
• Handle and manage requests via the phone
• proactively monitor of applications performances
• handle, diagnose and route in real-time incoming trouble tickets
• produce monthly applications availability reports (Key Performance Indicators)
• assist in application maintenance operations to ensure service continuity
• communicate unplanned outages to end users
• provide administration services on applications
• responsible for usage support and escalation
CAS services time coverage is aligned with the applications business criticality and leverages on a 24x7 structure and on-call capability.


IT - Software Services

IT Software

Desired Candidate Profile

about you
Skills and Qualifications:
• Good general knowledge in information system/computer science (OS, RDBMS, WEB, software languages)
• Good general knowledge in networking (IP, ATM, FR, Cisco routers, Nortel switches)
• Strong ability to work in a team
• Excellent written and verbal communication skills.
• One of the below qualifications is mandatory:
• Basic knowledge of operating administration & scripting (Solaris, HPUX, Windows)
• Basic knowledge of database administration (Oracle, Sybase, SQL Server, MySQL)
• Basic knowledge of development using one of this list (Perl ,Java, ASP.NET, VB.NET,C# ,PHP)
• Basic functional understanding of some of the main telecommunication operations function (Service Fulfillment, Service Assurance, Customer Relation Management CRM, Reporting, Billing)
Educational background:
• B.Sc. in computer science or equivalent
• Fluent in English
• Fluent in French
Professional Experience:
• 1-5 Years work Experience in IT operation activities.
• ITIL foundation certified (preferable).

Keywords

Sql Oracle Php Mysql Perl Networking Windows Solaris Crm Sybase

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Orange

Located in Al Dhafra Region, Abu Dhabi, Nawah Energy Company is the leading nuclear operator, contributing to the UAE’s civil nuclear program. The company was founded in 2016 as a subsidiary of Emirates Nuclear Energy Corporation (ENEC). It is a result of the joint venture between ENEC and Kore a Electric Power Corporation (KEPCO). Nawah Energy Company ensures adherence to the highest international standards of safety, quality and security, while maintaining operational transparency. Nawah plans to generate 5,300 megawatts of low-carbon electricity from 2020, and meet around 1/4th of the total electricity requirements of the UAE, while improving the quality of life.





Nawah Energy Company aims to protect the UAE environment by reducing carbon dioxide emissions by 12 million tons annually. It is a multinational, multicultural and Emirati-led company, which provides a dynamic work environment to top national and international talent and offer them with opportunities to grow. The company looks out for qualified and dedicated professionals with the ability to perform well as per the business requirements. Offering competitive remunerations and a good word environment to cater to the dynamic requirements of the esteemed clients, Nawah Energy Company aims at building a multi-skilled workforce.



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Website http://orange.jobs/jobs/offer.do?lang=en&joid=72422


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