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Critical Application Support Level 2 Engineer


Posted on November 7, 2019

2 - 5 years Cairo - Egypt

Bachelor of Science(Computers). Any Nationality

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Job Description

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about the role
Critical Application Support (CAS) delivers 2nd level application support services to Orange Business Services internal employees by providing End to End ownership of all requests received from 1st level (IT Helpdesk) or application hosting entities (IT Service Operation Data Centers Monitoring).
Within the CAS team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis):
ensuring applications availability to meet the SLA target
handle, diagnose and route in real-time incoming trouble tickets
responsible for 2nd level technical support and escalation
develop monitoring scripts to monitor applications, system performances and data availability
produce monthly applications availability and data reports (Key Performance Indicators)
assist in application maintenance operations to ensure service continuity
communicate planned/unplanned outages to end users
provide administration services on applications
provide workarounds for major issues until permanent fix is delivered
participate in the UAT testing for any bugs/new application features

IT - Software Services

IT Software

Desired Candidate Profile

about you
strong ability to work in a team
excellent written and verbal communication skills
time management
Due to the variety of the supported applications, the knowledge in one or more of the below domains is mandatory:
Operating system administration & scripting (Windows, Linux)
Database administration (Oracle, Sybase, SQL Server, MySQL)
Web Services (SOAP, REST)
Development using one of this list (Python ,Java, ASP.NET, C# ,PHP, react.js, node.js, angular.js, bootstrap)
Big Data platforms, pervious work on Hadoop or mongo DB
Mobile application development (Andriod and iOS)
Continuous delivery tools (Dockers, Kubernetees, Ansible )
Security protocols (ethical hacking is a plus)
Good experience in working in agile and devops is a plus
Good understanding of network protocols (CCNA is a plus)
ITIL foundation knowledge (certificate is a plus)
Educational background
B.Sc. in computer science or equivalent
Fluent in English, French is a plus
Professional Experience
2-5 Years work Experience in IT operation activities


Critical Application Support Level 2 Engineer


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Located in Al Dhafra Region, Abu Dhabi, Nawah Energy Company is the leading nuclear operator, contributing to the UAE’s civil nuclear program. The company was founded in 2016 as a subsidiary of Emirates Nuclear Energy Corporation (ENEC). It is a result of the joint venture between ENEC and Kore a Electric Power Corporation (KEPCO). Nawah Energy Company ensures adherence to the highest international standards of safety, quality and security, while maintaining operational transparency. Nawah plans to generate 5,300 megawatts of low-carbon electricity from 2020, and meet around 1/4th of the total electricity requirements of the UAE, while improving the quality of life.

Nawah Energy Company aims to protect the UAE environment by reducing carbon dioxide emissions by 12 million tons annually. It is a multinational, multicultural and Emirati-led company, which provides a dynamic work environment to top national and international talent and offer them with opportunities to grow. The company looks out for qualified and dedicated professionals with the ability to perform well as per the business requirements. Offering competitive remunerations and a good word environment to cater to the dynamic requirements of the esteemed clients, Nawah Energy Company aims at building a multi-skilled workforce.

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Website https://orange.jobs/jobs/offer.do?joid=87280&lang=en

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