Critical Application Support Level 2 Engineer Orange Posted on November 7, 2019 2 - 5 years Cairo - Egypt Bachelor of Science(Computers). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB about the roleCritical Application Support (CAS) delivers 2nd level application support services to Orange Business Services internal employees by providing End to End ownership of all requests received from 1st level (IT Helpdesk) or application hosting entities (IT Service Operation Data Centers Monitoring).Within the CAS team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis):ensuring applications availability to meet the SLA targethandle, diagnose and route in real-time incoming trouble ticketsresponsible for 2nd level technical support and escalationdevelop monitoring scripts to monitor applications, system performances and data availabilityproduce monthly applications availability and data reports (Key Performance Indicators)assist in application maintenance operations to ensure service continuitycommunicate planned/unplanned outages to end usersprovide administration services on applicationsprovide workarounds for major issues until permanent fix is deliveredparticipate in the UAT testing for any bugs/new application features Company Industry IT - Software Services Department/Functional Area IT Software Desired Candidate Profile about youFunctionalstrong ability to work in a teamexcellent written and verbal communication skillstime managementTechnicalDue to the variety of the supported applications, the knowledge in one or more of the below domains is mandatory:Operating system administration & scripting (Windows, Linux)Database administration (Oracle, Sybase, SQL Server, MySQL)Web Services (SOAP, REST)Development using one of this list (Python ,Java, ASP.NET, C# ,PHP, react.js, node.js, angular.js, bootstrap)Big Data platforms, pervious work on Hadoop or mongo DBMobile application development (Andriod and iOS)Continuous delivery tools (Dockers, Kubernetees, Ansible )Security protocols (ethical hacking is a plus)Good experience in working in agile and devops is a plusGood understanding of network protocols (CCNA is a plus)ITIL foundation knowledge (certificate is a plus)Educational backgroundB.Sc. in computer science or equivalentFluent in English, French is a plusProfessional Experience2-5 Years work Experience in IT operation activities Keywords Critical Application Support Level 2 Engineer REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Application Support Engineer Jobs also searched Application Support Engineer Jobs Technical Support Engineer Jobs Support Analyst Jobs IT-Software Jobs Java Jobs MySQL Jobs C# Jobs Orange Located in Al Dhafra Region, Abu Dhabi, Nawah Energy Company is the leading nuclear operator, contributing to the UAE’s civil nuclear program. The company was founded in 2016 as a subsidiary of Emirates Nuclear Energy Corporation (ENEC). It is a result of the joint venture between ENEC and Kore a Electric Power Corporation (KEPCO). Nawah Energy Company ensures adherence to the highest international standards of safety, quality and security, while maintaining operational transparency. Nawah plans to generate 5,300 megawatts of low-carbon electricity from 2020, and meet around 1/4th of the total electricity requirements of the UAE, while improving the quality of life. Nawah Energy Company aims to protect the UAE environment by reducing carbon dioxide emissions by 12 million tons annually. It is a multinational, multicultural and Emirati-led company, which provides a dynamic work environment to top national and international talent and offer them with opportunities to grow. The company looks out for qualified and dedicated professionals with the ability to perform well as per the business requirements. Offering competitive remunerations and a good word environment to cater to the dynamic requirements of the esteemed clients, Nawah Energy Company aims at building a multi-skilled workforce. More View Contact Details Contact Name/ Designation: - Website https://orange.jobs/jobs/offer.do?joid=87280&lang=en Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?