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CRM Analyst


Posted on September 2, 2020

3 - 8 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

as per labour law

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Openings 02

Job Description

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Position Summary:
• Serve as the in-house CRM specialist

Role Description:
Key Responsibilities/KRAs/KPIs:
• Administers Analyze and make sense of data for management from the web-based CRM (Customer
Relationship Management) and CMS (Content Management) systems with a primary goal of ensuring data integrity
• Responsible for the quality and consistency of data used to drive sales and marketing efforts
• Objectively evaluates ROI of potential event business for Departments based upon criteria set by Management
• Reports to the Top Management on a daily basis, with detail analysis of the data derived.
• Designing ways of collecting survey and administrative data
• Quality checking and cleansing data
• Interpreting statistical analysis for policy development,
• Evaluation/monitoring, forecasting, sales data.
• Delivered, developing robust, timely methods to ensure data

Other Responsibilities:
• Manage quality and consistency of data, train users, generate reports and input data to support organization initiatives
• Periodic reporting of the analysis to the Departments to help them maintain timely, accurate and uniform documentation of all records in the CRM system
• Communicate with departments on a regular basis to ensure clean data for use across all areas of the organization
• Support for departmental staffs and users to educate them and answer questions on CRM, so
They can effectively utilize the internal tools effectively.
• Provide timely insights and analytical support to different internal business stakeholders (including sales, marketing and other departments) to support effective business decision-making
• Objectively evaluate potential event business opportunities for their ability to benefit Top-Management for future business
• Assist with administrative duties related to research & business intelligence
• Advocate on behalf of top management to stakeholders and conduct meeting with departments across the organization
• Have a keen understanding of the company’s mission, vision, goals.
• Establish and maintain productive working relationships with all stakeholders
• Perform other related duties, special projects and assignments as required

Team Organization:
Reporting to: Marketing Manager

Construction / Civil Engineering

ERP / CRM (IT Software)


CRM Analyst Business Analysis Advanced Excel Advanced Analytics MS Dynamics CRM Salesforce CRM CRM Executive

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NAFFCO was founded in Dubai, UAE to become the world's leading producer and supplier of life safety solutions. By recognizing the importance and convenience of having easy access to multiple safety services, we became specialized by offering complete solutions under one roof for all types of high qu ality firefighting equipment, fire protection systems, fire alarms, addressable emergency systems, security systems, custom-made vehicle such as fire trucks, ambulances, mobile hospitals and airport rescue firefighting vehicles (ARFF).

With the most talented and dedicated employees from around the world, NAFFCO has over 450 passionate engineers and over 3 million square feet of manufacturing facilities. We are currently exporting to over 100 countries worldwide.

Our products have been consistently certified by UL, FM, BSI, LPCB and Global Mark according to the latest International Quality Standard for their strict adherence to ISO 9001 quality management systems and certified for ISO 14001 environmental management systems and BS OHSAS 18001 for occupational safety by UL DQS.

Our success is driven by our 'passion to protect'; our vision is to become the world's number one provider of innovative solutions in protecting life, environment and property.
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Website https://www.naffco.com

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