CRM Assistant Al Zayani Investments Posted on March 28, 2019 5 - 6 years Manama - Bahrain Easy Apply Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Purpose of the job: Handle customer contact effectively and professionally. Ensure customers data is up to date on the system. Make sure that all customers are contacted whenever required and satisfied. Handle customers complaints with professionalism and directing them to the correct contact person. Ensure that all customers who visit are captured on the system and their concerns/interests are followed up. Duties and Responsibilities: • Carry out data verifications checks to make sure that all customers profiles are updated and ready to be used instantly for Marketing and other operations. • Update customers details upon each and every call. • Escalate complaints to CRM Assistant Manager whenever required. • Handle CRM system and reports required by the brand. • Follow up calls. • Monitor and share the report with CRM Manager. • Understand and adhere to Company s protocol and conduct • Deal directly with customers either by telephone, electronically or face to face • respond promptly to customer inquiries. • Contact the customer for service reminder. Authority: N/A Monthly & Yearly Reports: As specified in duties & responsibilities Work Experiences: • General Certificate • At least 1-year experience as a customer relations assistant Skills: • Customer service principles and practices • Knowledge of common computer applications • Knowledge of administrative procedures Working Conditions: Saturday Thursday Based on weekly schedule. Company Industry Banking / Financial Services / Broking Department/Functional Area Helpdesk / Customer Service / Telecalling Keywords Customer service CRM Administration Customer relationship Monitoring Usage Easy Apply REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Assistant Jobs also searched Assistant Jobs Manager Jobs Executive Jobs Customer Service Jobs Customer Relationship Jobs Marketing Jobs CRM Jobs Al Zayani Investments View Contact Details Contact Name/ Designation: - Website https://www.alzayani.com/job/crm-assistant/ Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?