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CRM Functional Consultant

TopGear Consultants Pvt Ltd.

Posted on May 13, 2019

2 - 7 years $2,001 - $3,000 Doha - Qatar

Any Graduation. Jordanian, Filipino, Algerian, Turkish Male

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Job Description

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Job Purpose
The CRM Functional will play a consultant role within the application delivery team for Dynamics CRM (including 3rd party applications such as Click Dimensions, Abby, Kingsway Soft, CRM Add-ons etc.) and support in the implementation of business applications for Microsoft Dynamics by effectively mapping the business requirements to out of box product functionalities (MS Dynamics 365 & VeriPark-VeriTouch), taking up supported configurations where applicable, testing and ensuring timely delivery of services.
Key Accountabilities
• Work with the CRM team and clients to build and maintain the functional aspects of MS Dynamics CRM including but not restricted to analysis, design, estimation, development of business requirements.
• Support the design of service desk, sales, marketing and business processes for improved data analytics and automation.
• Support use of CRM from mobile devices, outlook integration, dashboard/reports and overall configuration
• Assist in business and process analysis
• Document ‘as-is’ and ‘to-be’ within accurate and detailed scoping documents
• Participate in the set-up of all environments including production.
• Work closely with QA team (where applicable) for SIT and with business for UAT
• Contribute to the overall enterprise architecture
• Support the training of new team members on existing business processes and required tools
• L2/L3 troubleshooting of Dynamics CRM
• Functional Documentation and Knowledge base ownership
• Certified on Microsoft Dynamics CRM


Banking / Financial Services / Broking

ERP / CRM (IT Software)

Keywords

CRM MS Dynamics CRM

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TopGear Consultants Pvt Ltd.

A leading Bank in Qatar, A client of TopGear Consultants Pvt Ltd

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Name/ Designation:
Rajesh Nair - Director

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