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CRM Manager


Posted on January 14, 2020

6 - 9 years Riyadh - Saudi Arabia

Any Graduation. Any Nationality

Opening 01

Job Description

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• Planning and delivering CRM strategies across the organisation with a view to retaining existing customers, increasing brand loyalty and expanding the company brand.
• Collaborating with other departments to ensure the CRM strategy works well for every aspect of the business.
• Development of testing strategies to guarantee the most efficient approach for the organization and its customers.
• Coming up with creative ideas, preparing proposals, overseeing the production process & execution and reporting the results to the relevant people
• Managing the CRM Systems, assisting with the customer relations strategy, and planning customer communications based on the data and analysis
• Develop and implement marketing techniques that will drive new customers
• Set specific marketing strategies to retain customers
• Plan and manage multi-channel marketing campaigns
• Suggest new methods to address customers needs
• Track marketing metrics and trends, like conversion rates and web analytics
• Assist with organizing promotional events to reach prospective customers
• Review and select CRM software that meets our company s needs
• participate in global customer communication projects that engage and retain customers to maximize their lifetime value
• You define and optimize customer communication strategies
• You coordinate all campaign related activities with the responsible stakeholders, work closely with product, BI, content and design teams to deploy and scale CRM projects
• You set up, test and measure multi-channel campaigns across email, push notifications, SMS, on-site, direct mail, Whatapp, Facebook and display
• You set clear monthly and quarterly targets on orders, retention rate, cost and other relevant measures
• Ensure stakeholder readiness by providing training, workshops, customer and supplier communications and any support needed for all changes within their respective field
• Ensure that the Divisions involved in the change initiative are prepared for all changes required to ensure sustained morale levels and minimal impact on the culture
• Review all change issues and provide recommendations on proper initiatives in order to ensure creating a vibrant work environment
• Establish and maintain good working relationships with the key Stakeholders internally and externally
• Act as the representative with local and international concerned stakeholders
• Lead and guide project management teams in planning and organizing divisional and organizational projects for their respective Division
• Direct and control projects to ensure that project cycles are completed and parameters (cost budget, timelines, scope, and quality) are met, monitored, and in line with the required quality and standards
• Ensure the documentation and implementation of policies, procedures, and processes to ensure efficiency and effectiveness
• Ensure compliance with all relevant policies, procedures, and processes in order to achieve operational excellence
• Monitor daily practices to guarantee compliance with mandatory policies and procedures
• Ensure the Divisional compliance with the Code of Conduct to ensure operating within the acceptable risk and ethical levels
• Participate in the Division s budgeting cycle and provide input to the budgeting process
• Ensure effective utilization of their respective Department s budget, and report accurately on progress and challenges
• Participate in the identification and recruitment of key talents for their respective Department
• Manage, guide and assist direct reports to perform their functional operations in accordance with set policies and procedures
• Set performance objectives, provide necessary support, evaluate/appraise the team and provide regular feedback on performance
• Uphold a high-performance working environment and promote the Organization s Values
• 6- 9 Years of relevant experience
• Bachelor Degree in a relevant field is required
• Master s degree in a relevant field is preferred

Internet / E-commerce / Dotcom

ERP / CRM (IT Software)


CRM Manager


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