CRM Solution Consultant

ServiceNow

Employer Active

Posted 7 hrs ago

Experience

1 - 7 Years

Job Location

Riyadh - Saudi Arabia

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities:

  • Design & Build POCs: Lead the creation of CRM best practice proof-of-concept environments that showcase ServiceNow CRM Workflow and AI integration capabilities.
  • Drive Innovation: Develop and iterate multiple versions of the POC program, pivoting and improving based on business feedback, customer needs, and evolving technology.
  • Collaborate Across Teams: Partner with product managers, engineers, technical consultants, and GTM leaders to shape and deliver scalable, high-value solutions.
  • Technical Excellence: Apply deep expertise in the ServiceNow platform, especially CRM Workflow, to design innovative, extensible architecture.
  • Data & Integration Expertise: Bring hands-on knowledge of integration technologies (including legacy systems), APIs, and modern data strategies such as zero data copy.
  • Agility & Problem Solving: Operate at startup speed solve technical challenges fast, and continuously look for smarter ways to build.
  • Knowledge Transfer: Enable the broader team by developing documentation, conducting training, and facilitating scalable knowledge-sharing practices.
  • Impact & Influence: Contribute thought leadership in architecture forums and influence how ServiceNow demonstrates CRM leadership in the market.

Desired Candidate Profile

To be successful in this role you have:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • Extensive experience in enterprise architecture, solution consulting, or technical leadership roles.
  • Proven expertise in the ServiceNow platform, especially CRM Workflow and related applications.
  • Strong background in CRM architecture, integrations, and scalable solution design.
  • Demonstrated success leading the creation of prototypes, proof-of-concepts, or innovation labs.
  • Experience with integration patterns and tools (REST APIs, ETL, data virtualization, etc.).
  • Highly collaborative and comfortable working with a technical, fast-moving team.
  • Excellent problem-solving skills and the ability to adapt quickly in a dynamic environment.
  • Strong communication and enablement skills, including technical writing, presentations, and workshops.

Preferred Qualifications:

  • Familiarity with AI/ML capabilities within ServiceNow or other enterprise platforms.
  • Experience working on GTM (Go-to-Market) programs or customer engagement strategies.
  • Thought leadership or published content in CRM, AI, or digital workflow solutions.
  • Experience with Agile development or rapid prototyping frameworks.
  • Fluent in Arabic and English

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • CRM Solution Consultant

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Read More

https://jobs.smartrecruiters.com/ServiceNow/744000083180466-crm-solution-consultant