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CRM Specialist

Mazaya

Posted on October 10, 2019

1 - 2 years Cairo - Egypt

Any Nationality

Opening 01

Job Description

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Establishing workflows and standards or entering data in the CRM
• Customizing and pulling marketing reports from the CRM
• Analyzing the marketing reports to determine what kind of customer trends the business should respond to
• Meeting with teams to help them analyze business trends
• Introduce creative ideas aiming at achieving the company s marketing quantitative and qualitative objectives.
• Responsible for planning, designing, implementing and evaluating all customer loyalty activities across the organization
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Recording and updating customers data using the CRM system
job requirements
1 to 2 years


Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

1 to 2 years of experience in the CRM
• Marketing background (If possible)
• Retail background (if possible)
• Decision maker
• Problem solver
• Complaints handling
• Excellent user of Microsoft office

Keywords

CRM Specialist

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Mazaya


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