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CRM Supervisor

Client of Hiba International

Posted on September 13, 2019

5 - 6 years Sudan - Sudan

MBA/PG Diploma in Business Mgmt, Any Graduation. Any Nationality

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Job Description

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Job Purpose:
The CRM Supervisor is responsible for managing and driving growth of the companies CRM ensuring all revenue opportunities from the CRM are maximized.
Planning and delivering CRM strategies across the company and encouraging customer retention and customer loyalty.
Deciding on the CRM Scheme structure and architecture ensuring it works smoothly across the company
Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
Overseeing direct communications with customers through the CRM.
Monitor and maximize customer lifetime value strategies ensuring maximum profitability.
Ensuring the database is segmented effectively for targeted marketing activities.
Attempt to convert some of direct communications to lower cost mediums such as SMS and email.
Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.
Working closely with the sales and marketing manager to provide guidance on how to maximize current and prospective relationships through the use of the CRM.
Ensure the CRM provides an effective sales funnel and efficient sales process.
Analysis of the current CRM and ensuring it s fit for purpose and the goals of the company.
Define requirements for effective use of the CRM and its infrastructure.
Making sure the CRM is customer focused and working to maximize its effectiveness for sales and distribution.
Working with external agencies and suppliers to ensure the successful delivery of the CRM plan.
Requirements :
Bachelor s degree in business or any relevant field.
Preferable MBA holder in marketing specialization.
5 years of experience in the same position.
Previous experience in similar Supervisor of CRM role.
Excellent technical knowledge of CRM and analytical systems.
Must have a strong commercial outlook and the ability to manage project delivery through internal and external stakeholders

Helpdesk / Customer Service / Telecalling


CRM Supervisor


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Client of Hiba International

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Website https://www.hibainternational.com/job/crm-supervisor/

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