Cross Border Associate Shipa

The primary role of the Cross Border Associate is to effectively handle the activities related to Import/Export cycle and all the relevant interactions and correspondence with Clients, internal Stakeholders relating to Shipment status, Flight status, Invoicing, Delivery status etc.

Responsibilities include but not limited to:

• Ensure all Import/ Export activities from Booking to Documentation are timely and effectively managed with the Customers via Phone , Email etc.
• Preparing all the necessary documents for Importing and Exporting of Shipments.
• Receiving, Sorting, Preparing and dispatching the shipments from warehouse to Airport as per the schedule of the flights.
• Co-ordinating with Line Manager, Team and Clients in regards to the status of the shipments right from origin to destination.
• Replying to all Queries and concerns from merchants and clients.
• Make necessary arrangement of the shipments and arranging them for delivery and dispatching as per the requirements of client.
• Update daily, weekly and monthly reports to Line Manager.
• Strict adherence and compliance with processes & policies and local Regulatory requirements and deadlines.
• Support the ad hoc tasks assigned by management.