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Crowne Meetings Manager (Female Only - Arabic Speaker) - Crowne Plaza

Intercontinental Hotels Group (IHG)

2 - 3 years United Arab Emirates - United Arab Emirates

Any Graduation. Any Nationality


, Posted on May 15, 2018 1 Opening

Job Description

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Do you see yourself as Crowne Meetings Manager?
At Crowne Plaza Hotels & Resorts our goal is to make business travel work. That's where you come in. When you're part of the Crowne Plaza Hotels & Resorts brand you're more than just a job title.
At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.
The Crowne Plaza Resort Salalah sets in 45 acres of private tropical gardens and on a long stretch of pristine sandy beach. The resort enjoys an ideal location for Business, Meetings & Events and leisure Traveler's. Recline on a well-lit beach and by the pool with sumptuous cuisine at the relaxing Crowne Plaza Resort Salalah. Receive a warm welcome from friendly Omani staff as you cross 42 acres of lush, landscaped gardens and enter into the gleaming lobby of Crowne Plaza Resort Salalah. We'll show you to your room or suite, or point you towards our 3 interconnecting pools, tennis and squash courts or par-3 garden golf course.
A courtesy shuttle bus whisks you from Salalah International Airport to Crowne Plaza Resort Salalah in 10 minutes. We combine a resort getaway with easy access to the centre of Salalah, just 10 minutes' drive away. Lush hotel gardens lead to the gentle turquoise waters, lapping against beach. Locals are drawn to our night-time attractions, from sumptuous themed buffets on the white sand at Dolphin Beach Restaurant to Arabic singers and disco nights at Al-Luban nightclub. Al-Khareef Pub, with its rich wood and stained glass, is a homely space serving draught beers and nightly live entertainment. Dine al fresco on the Arabic-style terrace of Darbat restaurant or sip cocktails at the Pool Bar.
Job Role:
Join us as a Crowne Meetings Manager. You'll have ambition, talent and obviously, some key skills. For this vital role, we're looking for someone who will be responsible to:
Complete forecasts, plans, and productivity reports for management
Participate in the preparation of the annual departmental operating budget and financial plans.
Monitor budget and up sell products and services while minimizing waste to increase revenue.
Negotiate food and beverage prices, function space, and hotel services within approved departmental booking Guidelines.
Direct day to day conference/convention activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching, and regular feedback to help manage conflict and improve team member performance
Educate and train team members in compliance with brand standards, service behaviours, and governmental regulations. Ensure staff has the tools, training, and equipment to carry out job duties
Promote teamwork and quality service through daily communication and coordination with other departments.
Ensure appropriate staffing levels based on guest volume. Interact with outside contacts:
guests, vendors, and other contacts as needed
Develops effective group/catering sales plans and actions.
Designs, develops and sells creative catered events.
Maximizes revenue by upselling packages and creative food and beverage.
Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
Closes the best opportunities for property based on market conditions and individual property needs.
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Handles complex business with significant revenue potential as well as significant customer expectations.
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, exhibitions, etc.
Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
Provide guests with information (example: loyalty programs, area attractions, facility information) to enhance guest experience via email campaigns, hosting FAM trips, site inspections as needed
Develop awareness and reputation of the hotel and the brand in the local community
Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems.
In return we'll give you a competitive financial and benefits package. Hotel discounts worldwide are available as well as access to a wide variety of discount schemes and the chance to work with a great team. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
In return for your hard work, you can look forward to a highly competitive salary and benefits package. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow. And because the Crowne Plaza Hotels & Resorts brand belongs to the IHG family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5,000 hotels in over 100 countries around the world.
So whoever you are, whatever you love doing, bring your passion to Crowne Plaza and IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com
Experience with Opera and Hotel Sales & Catering Pro computer systems preferred
Excellent time management skills
Strong organizational skills
Strong customer service orientation and skills
Must be self-motivated and results oriented.
Creative problem solving skills
Preferred candidate should be a Bachelor's degree graduate with a minimum of two years experienced in the Conference & Events an international five star hotel with preferable previous experiences in the Middle East; Arabic speaker is an advantage.
Ultimately, you will be able to demonstrate excellent written and verbal communication in English. You will be a self-starter, hands-on leader and you will be able to demonstrate understanding of the business and link the business environment to IHG commitments; have a high level of drive for results and ability to lead and motivate team members to achieve the results; will be adaptable and flexible with the ability to build relationships in a multi-cultural environment and gain trust and support of team members and senior managers. You will have exceptional planning, organizing
and delegating skills with attention to detail. You will have the ability to exhibit strong decision making skills to deliver brand service standards resulting in highest guest satisfaction. You will possess a high level of integrity to lead by example and gain respect of peers and colleagues.


Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk

Keywords

Hospitality Staffing English Coaching Tools Email Customer service orientation Verbal communication Negotiation skills guest satisfaction

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Intercontinental Hotels Group (IHG)


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