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Customer Account Manager (CAM)

Rhinestahl Corporation

3 - 4 years Dubai - United Arab Emirates

Bachelor of Business Administration(Management). Any Nationality


, Posted on May 4, 2018 1 Opening

Job Description

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In cooperation with the Regional Customer Manager (RCM), provide primary/key point of contact (POC) logistic support for assigned products, customers and regions. Provide a level of support and service which ensures the optimum customer experience. Conduct business activities so as to be seen by the customer as their advocate.
Responsibilities
• Perform in conjunction with RCM, as prime (POC) to the customer from initial quotation to product shipment and invoice payment
• Ensure quotations reflect the requirements of the agreed upon terms and conditions.
• Validate that Purchase Orders/Contracts meet the agreed upon Terms & Conditions, and that shipments meet the PO requirements.
• Work in conjunction with RCM and Customer Service Center (CSC) to prepare and provide quotations to customers
• Work with CSC to effect the timely processing of customer orders
• Work with warehouse personnel to effect the timely shipment of products
• Provide order status updates to customers, as required
• Support Finance in collections activities to minimize payment delinquencies
• Maintain system ERP database (Epicor) with current order/shipment related information
• Work with Sourcing to ensure the timely manufacture and delivery of products
• Work with Quality and Engineering to support the timely resolution of problems/issues related to product design and/or manufacture
• Respond in a timely manner to customer inquiries
• Be available to travel to customer locations, as required
• Provide backup support to Regional Customer Manager, as required
• Work with warehouse personnel, sourcing and quality to handle customer returns, repairs, upgrades and calibrations
Qualifications
• 3 years prior customer support experience
• Bachelor s degree, preferably in business or engineering, or equivalent work experience
• Prior experience working with customers in a global environment, including international travel
• Proficiency with computer software applications, e.g. MS Office with emphasis on MS Excel
• Ability to multi-task and work effectively under time pressures
• Ability to work beyond normal business hours, as the need arises. Familiarity (through work experience) with aviation industry
• Ability to interact effectively at various levels within the customer s organization
• Articulate and effective communicator with the ability to influence others through the employment of sound judgment and good sense rather than the use of authority.
• Highest standards of integrity, loyalty, honesty, moral and ethical values .


Industry Type : Airlines / Aviation
Functional Area : Sales / Business Development

Keywords

Customer Account Manager Customer service Customer support MS Office Aviation ERP Quotation Product design Effective Communication Application software international travel

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Rhinestahl Corporation


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