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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Mission :
- Welcoming our clients by phone and identifying their needs
- Listening, understanding, and solving the problems posed
- Optimize productivity, meet deadlines, and ensure compliance of various files.
- Ensure follow-up on the request and guarantee customer satisfaction
Required skills:
- Excellent oral and written communication skills in French and English
- Active listening, empathy, and the ability to adopt a positive tone of voice.
- Interpersonal skills.
- Ability to detect customer needs and expectations.
- Knowledge of the transportation industry is an additional asset.
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- Sales
- Business Development
Keywords
- Customer Advisor
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Concentrix Corporation