Job Description

Roles & Responsibilities

Your mission as a French-speaking Customer Advisor

As a French-speaking Customer Advisor, you will play a key role in:

Answering incoming customer calls to assist them in using products and services.
Diagnose and resolve technical problems by guiding clients step by step.
Ensure effective follow-up of customer requests to guarantee their satisfaction.

Contacting customers to offer them deals tailored to their needs.
Argue and convince by highlighting the advantages of the products and services.
To ensure customer retention by offering solutions tailored to their expectations.

Ensure a smooth and positive customer experience by applying internal procedures.
Working collaboratively with other departments for efficient handling of requests.
To respect the quality and performance objectives defined by the company.

What we offer you

At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution:

Permanent contract: By offering you job stability thanks to a contract with no time limit
An attractive salary with additional bonuses.
Transport provided: Enabling you to travel to your workplace safely and without logistical constraints.
Skills-based training: Allows you to develop skills and acquire new knowledge adapted to the position.
A dynamic work environment : Themed events and gifts throughout the year to strengthen team spirit.

The profile of our Game-Changers

We are looking for talented individuals who:

They are perfectly fluent in French and English , both written and spoken.
They possess excellent communication skills , are organized, autonomous, and adopt a positive attitude.
They are proficient with digital tools and demonstrate a natural curiosity to adopt new technologies.

Customer Advisor Concentrix Corporation

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