Customer Advisor Concentrix Corporation

Join a team that transforms every call into an opportunity!

Who are we?

Concentrix is an international company present in over 70 countries. We excel in improving the customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.

Your mission as a Customer Service Advisor

As a Customer Service Advisor, you will play an essential role in:

• Responding to customer needs: Providing quality service by answering questions via phone, email, or chat.
• Solving problems: Identifying and addressing requests or complaints to ensure customer satisfaction.
• Retaining customers: Providing personalized solutions to build customer trust and loyalty.
• Contributing to continuous improvement: Sharing customer feedback to optimize our services and processes.

What we offer you

At Concentrix, we make valuing our talent a priority. Here are the unique benefits we offer to recognize your contribution:

• Attractive remuneration with additional bonuses:
• Language bonus dedicated to our multilingual Game-Changers.
• Regularity bonus from the 12th month and motivating performance bonuses.
• Special bonus for A d El Adha.
• Exceptional social benefits:
• Advantageous health insurance and supplementary retirement after one year.
• Flexible schedules with the possibility of telecommuting after an integration period.
• Free access to our gym.
• A dynamic work environment:
• Themed events and gifts throughout the year to strengthen team spirit.

The profile of our Game-Changers

We are looking for talents who:

• Master French perfectly, both written and spoken.
• Have an excellent sense of communication, are organized, autonomous, and adopt a positive attitude.
• Master digital tools and show a natural curiosity to adopt new technologies.
• Meet challenges with enthusiasm and are passionate about customer satisfaction.

Our recruitment process

1- Online tests (1h): Once your application is received, you will receive an email inviting you to participate in a series of online tests. These interactive assessments are designed to highlight your linguistic and technical skills, as well as your personality. A key step to better understand your potential and stand out!

2- Phone exchange: An exploratory conversation with a member of our recruitment team to discover Concentrix and confirm the suitability of your profile.

3- Face-to-face interview: An in-depth discussion to validate your skills and align your ambitions with our culture.

Ready to take on the challenge? Join the Concentrix adventure, where innovation and excellence meet!