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Customer and Digital Strategy Manager – Qatar

Client of Handover Consulting

Posted on March 16, 2020

7 - 8 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

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Job Description

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Our client is currently looking for a qualified Customer and Digital Strategy Manager candidate who will be based in Doha/Qatar and who will be responsible for delivering services around the below areas:
• Strategy and Growth Mindset (e.g. Go-To-Market and Launch Strategies, Operating Model Design, Product and Service Innovation, Channel Strategy, etc.)
• Customer Experience Services (e.g. Human-centric Experience Design, Customer Personas and Behavioral Analysis, Customer Journey Mapping, Experience Vision and Strategy, Customer Service Operations Review and Benchmarking, etc.)
• Transformation and Execution (e.g. Execution Roadmap Planning, Agile Delivery, Prototype Design and Definition, Market Pilot Planning and Delivery, Business Model and Growth Scenario Projection Modeling, Project Management, etc.)

Corporate Planning / Consulting / Strategy / M&A

Desired Candidate Profile

The client is looking for candidates who meet the following specifications:
• having 7+ years of extensive relevant Consulting experience within the Telecom or Media industries.
• having experience in managing and delivering projects and managing project teams.
• having strong background and understanding of Customer Experience, CX Strategy Development, CX Operating Model Design, and CX Transformation Strategy Development practices and principles.
• having strong skills in project planning, budgeting, project management, team utilization, quality assurance, and time management.
• willing to travel up to 80% of the time.


Customer and Digital Strategy Manager – Qatar

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Client of Handover Consulting

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Website http://handover.consulting/?jobpost=20031501

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