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Customer Care Agent

Egydelivery

1 - 2 years Cairo - Egypt

Any Graduation. Any Nationality


, Posted on May 24, 2018 1 Opening

Job Description

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Responsible for handling client s requests, orders and inquiries through phone, email and online channels
• Managing & Building clients relationships.
• Participate in sales and marketing process
• Following up with customers till their issues has been handled.
• Resolve customer complaints & problems aiming for customer satisfaction.
• Obtain and evaluate all relevant information to handle customer and service inquiries.
• Will be chatting with customers, documenting and handling their requests online.
• Corresponding with the operations team to make sure of timely fulfillment of users requests
• Perform other related duties


Industry Type : Banking / Financial Services / Broking
Functional Area : Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Must be an energetic self-starter with the ability to work both independently and within a team
• Good customer service skills and great enthusiasm for helping customers
• Good time management skills, attention to detail and the ability to multi task
• Logical thinker
• Fast learning
• Patience
• Good Excel skills & MS Office applications In General

Keywords

Customer Customer Service Customer Care Agent Customer Satisfaction Customer Complaints Management Management Excel Web Technologies

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Egydelivery


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