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Customer Care Agent

GlobeMed Egypt

0 - 2 years Cairo - Egypt

Any Nationality


, Posted on June 6, 2018 1 Opening

Job Description

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Customer Engagement and Interaction.
• Resolving customer needs and issues.
• Meeting set KPIs.
• Work as a part of a team.
• Accountability for handled cases until resolved.
• Pro-actively manage personal work standards and development.
• Share knowledge with colleagues and the immediate departments.


Industry Type : Medical / Healthcare / Diagnostics / Medical Devices
Functional Area : Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Very good command of English language.
• Experience in call center/customer service is an asset.
• Discipline & strict compliance with policies & procedures.
• Ability to learn, seek knowledge and self-development.
• Strong verbal communication skills.
• Demonstrates a positive, enthusiastic, friendly attitude.
• Ability to work on a 24 hours shift basis that will include night and overnight hours.
• Proficiency in using MS Office application.

Keywords

Customer service Customer support MS Office Customer engagement Customer Care Agent Compliance Management

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GlobeMed Egypt

About this Company
Being one of the first organizations to introduce the Third Party Administrator (TPA) model in the region, GlobeMed combines over 21 years of multifaceted know-how, technical expertise, and information technology to provide well-tested solutions in the management of healthcare. ..
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