Customer Care and Services Manager
Majid Al Futtaim
Employer Active
Posted on 18 Dec
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Experience
3 - 8 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Deliver exceptional customer experiences across all channels, resolving complex cases professionally and in line with Customer Care standards
- Maximize sales outcomes through strong product knowledge, cross-selling, and personalized customer interactions
- Collaborate with store operations, people and organization, IT, supply chain, and merchandising teams to resolve customer issues and improve service delivery
- Use CRM and e-commerce systems accurately, ensuring complete documentation and strict data protection compliance
- Ensure adherence to company policies, processes, and procedures across customer care operations
- Monitor schedules and operational forecasts to maintain efficient workflows and service levels
- Train, coach, and mentor customer care representatives, supporting performance management and continuous development
- Provide inputs on training needs, manpower planning, and operational improvements to senior management
Desired Candidate Profile
Ideal Profile
- Bachelor s degree in Business, Marketing, or a related discipline
- Minimum 3 years of experience in a similar customer care or services management role
- Previous exposure to sales or retail environments such as FMCG, department stores, or travel and leisure
- Strong communication skills with high accuracy in both Arabic and English
- High technical proficiency with strong understanding of premium customer service standards
- Commercially driven mindset with excellent problem-solving and influencing skills
- Proactive, flexible, and collaborative leader with a positive and energetic approach
Company Industry
Department / Functional Area
Keywords
- Customer Care And Services Manager
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Majid Al Futtaim
About the Company Majid Al Futtaim Retail operates Carrefour across the UAE, delivering trusted retail and grocery experiences to millions of customers. As part of Majid Al Futtaim Group, the Retail division is known for operational excellence, customer focus, and a strong commitment to continuous improvement across the Middle East, Africa, and Asia.