Customer Care & Communication Section Head EGYGAB Developments Posted on January 13, 2020 3 - 8 years Cairo - Egypt Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Reports complex issues and customer complaints to Line Manager and proposes Recommendations for improvement.• Deal with Management cases and VIP customers as assigned by the reporting Manager and Ensures they are dealt with in a timely fashion.• Addresses internal issues, if any, with other departments, which have impact on customer service and satisfaction levels and resolves them.• Improve customer service experience, initiate engaged customers activities and surveys.• Develop and improve customer communications content and events.• Assists Line Manager in updating policies & procedures, objectives, KPIs, actions plans and take part in continual improvement process• Ensure that customer care transaction/ correspondence is accurately recorded and documented• Conducts meetings with customer care team to identify areas for improvement and critical issues• Coordinates with inter-departments on pending cases related to Customer care related transactions• Assists the team in handling difficult customers and ensures they are dealt with in a timely fashion• Supervise and delegates work with clear work instructions and provides performance feedback to team members• Assist and direct team to cross-sell additional package /service to existing customers and upgrade size• Works on special projects that are required by the Line Manager• Ensure department transactions reports are updated and is submitted to Line Manager or any other required departments on timely basis• Prepares any reports/emails that are required by the Line Managerjob requirements6 to 8 yearsNot Specified at leastReal Estate/Property Management Company Industry Real Estate Department/Functional Area Helpdesk / Customer Service / Telecalling Desired Candidate Profile Experience in customer interface 6 : 8 years (Real-Estate experience not less than 3 years )• Ability to analyze processes and information, identify problems and trends, and develop effective solutions.• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.• Time and project management skills. Keywords Customer Care & Communication Section Head REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Customer Care Head Jobs also searched Customer Care Head Jobs Customer Service Jobs Customer Care Jobs Cross Selling Jobs Project Management Jobs Property Management Jobs Real Estate Jobs EGYGAB Developments About this Company1977 a remarkable date in our story. It s the year when our first company for contract and construction was founded by Eng. Samir Gaballah.On a precise vision and a well-organized plan, this entity developed to be EgyGab holding; a perfect example for businesses that... (More)Industry:Real Estate/Property ManagementSee all Careers and Jobs at EGYGAB Developments More View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/263101-Customer-Care--amp--Communication-Section-Head-EGYGAB-Developments-Cairo-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?