Home Jobs in Egypt Jobs in Cairo Customer Care Head Jobs in Cairo Customer Care Head

Customer Care & Communication Section Head

EGYGAB Developments

Posted on January 13, 2020

3 - 8 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

Email sent successfully.

Reports complex issues and customer complaints to Line Manager and proposes Recommendations for improvement.
• Deal with Management cases and VIP customers as assigned by the reporting Manager and Ensures they are dealt with in a timely fashion.
• Addresses internal issues, if any, with other departments, which have impact on customer service and satisfaction levels and resolves them.
• Improve customer service experience, initiate engaged customers activities and surveys.
• Develop and improve customer communications content and events.
• Assists Line Manager in updating policies & procedures, objectives, KPIs, actions plans and take part in continual improvement process
• Ensure that customer care transaction/ correspondence is accurately recorded and documented
• Conducts meetings with customer care team to identify areas for improvement and critical issues
• Coordinates with inter-departments on pending cases related to Customer care related transactions
• Assists the team in handling difficult customers and ensures they are dealt with in a timely fashion
• Supervise and delegates work with clear work instructions and provides performance feedback to team members
• Assist and direct team to cross-sell additional package /service to existing customers and upgrade size
• Works on special projects that are required by the Line Manager
• Ensure department transactions reports are updated and is submitted to Line Manager or any other required departments on timely basis
• Prepares any reports/emails that are required by the Line Manager
job requirements
6 to 8 years
Not Specified at least
Real Estate/Property Management

Real Estate

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Experience in customer interface 6 : 8 years (Real-Estate experience not less than 3 years )
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.


Customer Care & Communication Section Head


Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

EGYGAB Developments

About this Company
1977 a remarkable date in our story. It s the year when our first company for contract and construction was founded by Eng. Samir Gaballah.
On a precise vision and a well-organized plan, this entity developed to be EgyGab holding; a perfect example for businesses that...
Real Estate/Property Management
See all Careers and Jobs at EGYGAB Developments
View Contact Details
Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private