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Customer Care & Communication Section Head

EGYGAB Developments

Posted on January 13, 2020

3 - 8 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Reports complex issues and customer complaints to Line Manager and proposes Recommendations for improvement.
• Deal with Management cases and VIP customers as assigned by the reporting Manager and Ensures they are dealt with in a timely fashion.
• Addresses internal issues, if any, with other departments, which have impact on customer service and satisfaction levels and resolves them.
• Improve customer service experience, initiate engaged customers activities and surveys.
• Develop and improve customer communications content and events.
• Assists Line Manager in updating policies & procedures, objectives, KPIs, actions plans and take part in continual improvement process
• Ensure that customer care transaction/ correspondence is accurately recorded and documented
• Conducts meetings with customer care team to identify areas for improvement and critical issues
• Coordinates with inter-departments on pending cases related to Customer care related transactions
• Assists the team in handling difficult customers and ensures they are dealt with in a timely fashion
• Supervise and delegates work with clear work instructions and provides performance feedback to team members
• Assist and direct team to cross-sell additional package /service to existing customers and upgrade size
• Works on special projects that are required by the Line Manager
• Ensure department transactions reports are updated and is submitted to Line Manager or any other required departments on timely basis
• Prepares any reports/emails that are required by the Line Manager
job requirements
6 to 8 years
Not Specified at least
Real Estate/Property Management


Real Estate

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Experience in customer interface 6 : 8 years (Real-Estate experience not less than 3 years )
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.

Keywords

Customer Care & Communication Section Head

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EGYGAB Developments

About this Company
1977 a remarkable date in our story. It s the year when our first company for contract and construction was founded by Eng. Samir Gaballah.
On a precise vision and a well-organized plan, this entity developed to be EgyGab holding; a perfect example for businesses that...
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Industry:
Real Estate/Property Management
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