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Customer Care Manager (Healthcare Laboratory)

Advanced International Employment Services

3 - 6 years Abu Dhabi - United Arab Emirates

Bachelor of Science. Any Arabic National

Medical Insurance, Paid Leaves, Flight Ticket

, Posted on May 15, 2018 1 Opening

Job Description

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1. Manage and lead the customer care / technical support department
2. Set a clear mission and deploy strategies focused towards achieving the organization and department's mission.
3. To recruit, mentor and develop customer service support team and nurture an environment where they can excel through encouragement and empowerment
4. To manage the staff recruitment, development and appraisals
5. To develop service procedures, policies and standards
6. To meet with other managers and department heads to discuss improvements to customer service
7. To provide client education on specimen collection and other technical related processes

Industry Type : Medical / Healthcare / Diagnostics / Medical Devices
Functional Area : Helpdesk / Customer Service / Telecalling


Laboratory Customer Care Customer Support Technical Support

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Advanced International Employment Services

Founded in 2006 in Abu Dhabi, U.A.E., Advanced International Employment Services (AIES) , part of Bin Butti International Holdings, has been partnering with business and government agencies across the Middle East in support of their on demand manpower solutions.

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