Home Jobs in Qatar Jobs in Doha Customer Service Manager Jobs in Doha Customer Service Manager

Customer Care Manager Qatar Aviation Services Doha

Client of Aviation Jobs

Posted on July 13, 2018

7 - 8 years Doha - Qatar

Any Graduation. Any Nationality

Opening 01

Job Description

Email sent successfully.

You will also be responsible for but not limited to:
• Overall Department performance in operations, financial and administration aspects.
• Manage the departments operations to meet, maintain and deliver the targets as per the Service Level Agreement between QAS and customer airlines.
• In conjunction with Manager Terminal Operations, budget and procure QAS resources - manpower, equipment and facilities - for ensuring the department has the most appropriate capability to deliver the handling requirement of customer airlines.
• Project business growth, monitor budgetary variances and initiate measures to ensure that the set of business targets are achieved within the Financial Year.
• Review Standard Operating Procedures (SOPs) on a regular basis and adopt necessary changes for smooth operations in the passenger terminal.
• Establish measurable Key Performance Indicators (KPIs) which match with company level of services, and always provide suggestion to improve the KPIs indications.
• Perform safety and security spot check on QAS resources - manpower, equipment and facilities as well as passenger terminal facilities, which are utilized by QAS for daily operations to maintain safe and secure environment.
• Maintain positive relation with customer airlines representatives, airport authorities and airport agencies through regular coordination and communication to ensure healthy and stable relations maintained.
About You:
To be eligible for this role you should be a Bachelor s Degree or equivalent holder with minimum 7 years of experience in Airlines or Ground Handling Agency out of which 5 years as Officer or 3 years as Manager with direct involvement in passenger services and operations.
Also have advanced level courses from recognized establishments in Passenger services, Ground Operations, Cargo Handling and Management Skills, ability to communicate with all levels of staff and exercise good management skills. Must possess an impressive personality with strong interpersonal and customer orientation skills, high level of personal integrity; must have an adaptable attitude and approach within a high profile environment.

Airlines / Aviation

Helpdesk / Customer Service / Telecalling


Aviation Service level Ground handling Standard operating procedures Terminal operations Cargo handling Management Deployment Finance Relationship


Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Client of Aviation Jobs

View Contact Details
Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private