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Customer Care Representative

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Posted on July 4, 2018

1 - 2 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Customer Care Representative Jobs Vacancy, We are looking for experienced and talented Customer Care Representative for our firm , location Dubai.
Job Description:
-Manage large amounts of incoming calls
-Generate sales leads
-Identify and assess customers? needs to achieve satisfaction
-Build sustainable relationships and trust with customer accounts through open and interactive communication
-Provide accurate, valid and complete information by using the right methods/tools
-Meet personal/customer service team sales targets and call handling quotas
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
-Keep records of customer interactions, process customer accounts and file documents
-Follow communication procedures, guidelines and policies
Job Requirements:
-Hindi Speaking Male Candidate who is friendly and able to talk to people
-Proven customer support experience or experience as a client service representative
-Track record of over-achieving quota
-Strong phone contact handling skills and active listening
-Familiarity with CRM systems and practices
-Customer orientation and ability to adapt/respond to different types of characters
-Excellent communication and presentation skills
-Ability to multi-task, prioritize, and manage time effectively


Helpdesk / Customer Service / Telecalling

Keywords

Customer Service Customer Support Crm Client Service Representative Customer Care Representative Customer Complaints Management

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