Customer Care Specialist
ADIB - Abu Dhabi Islamic Bank
Employer Active
Posted 4 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Handle incoming client inquiries via phone and email, providing accurate and timely information about our services and products.
Assist clients with account-related issues, including account setup, maintenance, and troubleshooting.
Educate clients on the use ADIB Securities trading platforms and tools.
Resolve client complaints and issues in a professional and courteous manner, escalating complex cases to supervisors when necessary.
Follow up with clients to ensure their issues are resolved and they are satisfied with the service.
Collaborate with other departments, such as Client Services, Compliance, Sales, and Operations, to ensure a seamless client experience and resolve complex issues.
Participate in team meetings and training sessions to stay updated on company policies and procedures.
Skills:
- Knowledge of stock market principles and trading platforms.
- Good presentation skills, poise, and product knowledge.
- Strong time-management and communication skills.
- Knowledge of "Word" and "PowerPoint".
- Ability to work under pressure.
- Fluent in Arabic Language and English
Desired Candidate Profile
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Care Specialist
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ADIB - Abu Dhabi Islamic Bank