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Customer Care Specialist

ACT Advanced Computer Technology

1 - 3 years Giza - Egypt

Any Graduation. Any Nationality


, Posted on June 4, 2018 1 Opening

Job Description

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Use available resources efficiently to assess the customer s issue and recommend valid solutions
• Escalate unresolved issues to the appropriate Program Manager or supervisor
• Record details of each customer interaction and any actions taken
• Follow up on any customer issues requiring additional research
• Attend all Customer Care team meetings, as required


Industry Type : IT - Software Services
Functional Area : Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Associates degree or equivalent experience preferred
• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Effective organizational and time management skills
• Maintain adequate knowledge of all internal software and systems

Keywords

Customer Service Technical Support Customer Support Customer Interaction Information Technology Interpersonal Skills Management Supervisor Research Usage

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ACT Advanced Computer Technology

About this Company
In 1988, Advanced Computer Technology (ACT) was launched as Integrator IT Solution Provider Company. ACT was established among the early ICT companies in Egypt. Since then, ACT has had a leading role in providing the Egyptian market with state of the art solutions and...
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In dustry:
Computer and Network Security
Computer Software
Information Technology Services
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