Customer Care Specialist
Client of Ultimate Peaks Talent & Strategy
Employer Active
Posted 10 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Handle customer inquiries via phone, WhatsApp, social media, and in-person reception.
- Conduct outbound calls to introduce training programs and membership options.
- Understand customer needs and recommend suitable plans to ensure satisfaction and increase sales.
- Achieve or exceed daily, weekly, and monthly sales targets.
- Follow up with potential leads and close sales efficiently.
- Address feedback and complaints professionally to enhance customer loyalty.
- Accurately document all interactions and calls using Bevatel and prepare periodic reports.
- Collaborate with sales and operations teams to meet organizational goals.
- Contribute to improving customer satisfaction and maintaining the club s positive reputation
- Saudi nationality.
- Minimum of 1 year of experience in customer service or telesales (experience in the sports sector is preferred).
- Strong communication, persuasion, and negotiation skills.
- Ability to work under pressure and meet monthly targets.
- Professional and courteous in handling all customer interactions.
- Proficiency in computer use and cloud-based systems (Google Workspace or Microsoft Office).
- Familiarity with contact center systems (Bevatel or similar).
- English proficiency is a plus.
Desired Candidate Profile
Saudi nationality.
- Minimum of 1 year of experience in customer service or telesales (experience in the sports sector is preferred).
- Strong communication, persuasion, and negotiation skills.
- Ability to work under pressure and meet monthly targets.
- Professional and courteous in handling all customer interactions.
- Proficiency in computer use and cloud-based systems (Google Workspace or Microsoft Office).
- Familiarity with contact center systems (Bevatel or similar).
- English proficiency is a plus.
Company Industry
- Fitness
- Wellness
- Gym
- Salon
- Spa
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Care Specialist
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Client of Ultimate Peaks Talent & Strategy
A leading sports organization dedicated to building a comprehensive fitness environment that promotes discipline, healthy living, and competitive spirit. The club is one of the pioneers in teaching and spreading martial arts in Riyadh, offering a professional experience that empowers individuals and fosters a culture of excellence.