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Customer Care Technical Support Specialist

Korek Telecom

1 - 2 years Arbil - Iraq

Bachelor of Technology/Engineering(Computers). Any Nationality

, Posted on December 14, 2017 1 Opening

Job Description

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Maintain appropriate systems workflow in coordination with IT by handling all problem tickets and recommendations for development.
Key Responsibilities
• Analyze, prioritize, and follow up help tickets and requests for assistance received from Customer Care Employees related to Korek systems and applications.
• Track problems related to systems used by Customer care, follow them up till they are solved.
• Send announcement related to system updates or failures to Customer care employees.
• Report system existing or potential problems and bugs and suggest the needed corrective / preventive actions.
• Coordinate with IT to define, modify and disable access permissions and privileges to systems and applications used by Customer care.
• Receive and review requests for system reports from Customer Care Department, follow them up with IT Department, authenticate their results before posting them.
• Forecast and monitor the effects of planned outages that affect systems used by Customer care or services used by customers to initiate the actions needed to minimize that effect.
• Act as focal points for all technical projects related to customer care department.
• Good communication skills
• Good command of English
• Good interpersonal skills to handle sensitive and confidential situations
• Adept in use of MS Office particularly Excel and Access
• Planning & analyzing skills
• Problem Solving
• Reporting skills
• Ability to work well under pressure
Work Experience
1-2 years of work experience in relevant field.
Bachelor Software Engineering
• Kurdish (required)
• English (required)
• Arabic (preferred)

Industry Type : Telecom / ISP
Functional Area : Helpdesk / Customer Service / Telecalling


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