Customer CareTeam Leader

Capital hills developmen...

Employer Active

Posted on 4 Dec

Experience

5 - 7 Years

Job Location

Giza - Egypt

Education

Bachelor of Arts(Communication)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities

1. Team Supervision & Coaching
Lead, mentor, and motivate a team of customer service representatives.
Conduct regular coaching sessions to improve performance and service standards.
Monitor individual and team KPIs (response time, resolution rate, customer satisfaction, etc.).
Assist in training new team members.

2. Customer Support & Issue Resolution
Handle escalated customer complaints and complex inquiries.
Ensure all customer issues are resolved within defined SLAs.
Follow up with customers to ensure satisfaction after issue resolution.

3. Operations Management
Monitor daily operations, call/email/chat queues, and workload distribution.
Ensure adherence to company policies, scripts, and quality guidelines.
Optimize workflow and processes to improve efficiency.

4. Reporting & Performance Tracking
Prepare daily, weekly, and monthly performance reports.
Analyze recurring issues and suggest improvements.
Report major concerns or operational challenges to management.

5. Cross-Department Coordination
Coordinate with Sales, Technical, After-Sales, Finance, and other teams to resolve customer issues.
Communicate updates and policy changes to the customer service team.

Desired Candidate Profile

Bachelor s degree in Business, Communication, or relevant field.
Strong leadership, communication, and problem-solving skills.
Experience with CRM systems and service tools.
Ability to work under pressure and meet deadlines

- Minimum of 5 years of experience in customer service management or a related field.

- Proven track record of leading and developing high-performing customer service teams.

- Strong problem-solving and conflict resolution skills.

-Excellent communication and interpersonal abilities.

- Demonstrated ability to analyze data and implement process improvements.

- Experience with customer service software, CRM systems, and reporting tools.

Company Industry

  • Real Estate

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer CareTeam Leader

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Capital hills developmen...

https://wuzzuf.net/jobs/p/09m8er10ibtd-customer-careteam-leader-capital-hills-development-giza-egypt