Customer Engagement Manager

Sanofi

Main responsibilities:

• Execute customer activation events including local and international congresses, speaker tours, standalone events, and virtual webinars, ensuring excellence in planning, delivery, and compliance
• Lead campaign planning in partnership with Omnichannel teams, ensuring localized content adaptation, optimized channel mix, and effective field enablement
• Orchestrate customer journeys by translating brand priorities into monthly activities, continuously refining segments based on healthcare professional behavior and market evolution
• Drive CRM adoption and digital tool utilization across field teams, reviewing monthly engagement KPIs and translating performance insights into closed-loop improvements
• Maintain close field engagement through regular account visits (minimum 2 days per week), supporting key account managers and driving strategic project execution in top accounts
• Engage Key Opinion Leaders and Digital Opinion Leaders to share scientific insights, campaign updates, and address customer objections, while collecting structured HCP feedback to assess channel effectiveness
• Collaborate cross-functionally with Sales, Medical Affairs, Analytics & CRM, Regulatory, and Omnichannel teams to ensure seamless execution and customer-centric ways of working

About you

• Experience: Minimum 4 years of commercial experience in pharmaceuticals or MedTech, with a proven track record in customer activation, field enablement, or commercial excellence roles
• Soft and technical skills: Strong customer journey orchestration and campaign execution capabilities; proficiency with CRM and digital tools; excellent communication and stakeholder management skills; analytical mindset with the ability to translate data into actionable insights; customer-centric approach with change management experience; cross-functional collaboration expertise
• Education: Bachelor's degree, preferably in Pharmacy, Medicine, or Life Sciences; MBA or Marketing degree is a plus
• Languages: Business-fluent written and spoken English

Why choose us?

• Shape how healthcare professionals experience our breakthrough treatments putting customer centricity at the heart of everything we do
• Work at the intersection of strategy and execution, translating brand vision into real-world impact through omnichannel engagement and field excellence
• Drive digital transformation with cutting-edge CRM tools and data-driven insights that continuously optimize customer experiences
• Build meaningful relationships with leading healthcare professionals, Key Opinion Leaders, and field teams across diverse markets
• Thrive in a collaborative, agile environment that values innovation, continuous learning, and bold thinking
• Grow your career with access to cross-functional opportunities, mentoring, and a company that invests in your development
• Make a real difference for patients with high unmet needs while working in a purpose-driven, inclusive culture