Customer Excellence Director Insurance Background Sundus Consultancy

Role Overview

We are seeking a highly experienced Customer Excellence Director to lead and elevate our

customer-focused initiatives within the insurance sector. The ideal candidate will bring 10+ years

of leadership experience in customer-centric functions, with proven expertise in Customer

Service, Customer Care, and Marketing. This role requires a dynamic leader with a strong grasp of

Sharia compliance, a track record of leveraging AI-driven tools, and exposure to EU/UK markets.

Key Responsibilities

• Develop and implement strategies to drive customer excellence across service, care, and

marketing functions.

• Lead, mentor, and inspire teams to deliver world-class customer experiences.

• Oversee the design and deployment of innovative solutions, including AI-based tools, to

enhance customer engagement and satisfaction.

• Ensure strict Sharia compliance in all customer-related processes and practices.

• Collaborate with internal and external stakeholders to align customer experience

strategies with business objectives.

• Benchmark and adopt global best practices to continuously enhance service standards.

• Act as the voice of the customer, ensuring insights and feedback are integrated into

products, services, and processes.

• Drive customer retention, loyalty, and advocacy programs to strengthen long-term

relationships.