Customer Experience Agent/Associate
Maersk Group
Employer Active
Posted 8 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
The Operations Agent has the ownership of the operational execution across Ocean and Logistics and is responsible for file creation, coordination and closure of shipment files
Creation and execution of customer shipments according to the implementation plan and customer requirements with regards to QHSE and reporting
Understanding of external factors impacting Customer s supply Chain & understand their sense of urgency, service needs, drivers and desires.
Ability to align with customer expectations upfront & to be able to respond with suggested solutions
Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, including the inland delivery, by working closely with the customer as well as internal stakeholders.
Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
Onboard customers and build strong and collaborative relationships, with willingness to go the extra mile towards the customers & with focus on providing solutions.
Liaising and preparing transport plan with suppliers
Accountable for :
Day to day customer Relationship
Daily operational execution
Daily EDI updates
SO/PO & file creation in operationel systems
Value to Maersk (efficiency, automation and standardisation)
Protecting CSI for third party (non-Maersk) suppliers and partners.
Ensure execution and reporting as per compliance requirements
Critical Competencies
Excellent stakeholder management and communication skills
Very organized, proactive and dynamic
Prioritization capabilities
Understanding of the local regulations
Strong execution mindset
Solution oriented
Analytical
Team player
Customer oriented
Cost conscious and optimization
Continuous improvement
Desired Candidate Profile
This role is only for UAE Nationals with a family book
We're committed to embracing the rich geographical diversity present in the communities where we operate, including here in the UAE. Alongside our dedication to fostering an inclusive workplace environment, we're actively supporting Emiratization initiatives set forth by the UAE government, ensuring the meaningful and efficient employment of its citizens. While we welcome applications from all qualified candidates for this position, we are currently prioritizing candidates that hold a UAE Family book.
Company Industry
Department / Functional Area
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Maersk Group
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing EMAIL_ADDRESS .